SAIF ALNAWAISEH
Amman
Summary
Results-oriented logistics professional with a Bachelor's degree in Logistics and extensive experience in optimizing supply chain operations. Adept at managing diverse shipments, including exports, transits, and hazardous materials, while ensuring strict compliance with industry regulations. Recognized for enhancing operational efficiency and driving cost reductions through innovative problem-solving. A proactive team player skilled in building cross-functional relationships to improve operational performance and elevate customer satisfaction. Committed to continuous learning and professional development, currently pursuing an MBA to further enhance strategic and leadership capabilities.
Overview
6
6
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
Senior Cargo Operations Officer
ROYAL JORDANIAN AIRLINE
10.2023 - 10.2024
- Managed plans for shipment handling and storage
- Coordinate shipment schedules per cargo arrangements
- Oversaw verification process for transit shipments
- Enhance safety protocols and monitor security compliance
- Maintained strict compliance with safety regulations for hazardous goods
- Manage the movement of items, adhering to compliance guidelines
- Participated in planning and implementing carrier development initiatives
- Utilize vehicles for cargo activities
- Led the transition to a new CRM system, enhancing customer relationship management and data accuracy.
Internship as Senior Cargo officer
ROYAL JORDANIAN AIRLINE
06.2023 - 10.2023
- Documentation
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards
- Sorted and distributed incoming mail to manage communication flow
- Followed instructions to facilitate smooth transportation
- Used different communication channels and devices to convey time-critical information
Customer Care Representative
CMA-CGM AGENT
04.2023 - 05.2023
- Answer incoming customer inquiries via phone, email, and chat
- Provide detailed information about products and services
- Resolve customer complaints and issues in a timely and efficient manner
- Record and maintain accurate customer information and interactions in the CRM system
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service
Internship in the Field of Supply Chain Management
EWAN ENGINEERING MANUFACTURING COMPANY
06.2021 - 09.2021
- Assist in the planning and coordination of logistics operations
- Support the management of inventory levels and stock control
- Assist with the tracking and monitoring of shipments
- Contribute to the development and implementation of supply chain strategies
- Support the coordination of transportation and distribution activities
- Help maintain accurate and up-to-date records of all logistics transactions
- Assist in the preparation of shipping and export documentation
Customer Service Representative
JABER RORO SHIPPING SERVICES COMPANY
01.2019 - 09.2019
- Built rapport with customers through courteous and professional communications
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals
- Maximised customer satisfaction by resolving service issues promptly
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone
- Addressed customer service enquires quickly and accurately
- Stayed current on policies, procedures and standards to offer optimal support
- Kept detailed records of customer interactions for future reference
Education
MBA -
German Jordanian University (GJU)
Bachelor Studies - LOGISTICS
German Jordanian University (GJU)
Exchange Student - INTERNATIONAL BUSINESS ADMINISTRATION STUDIES
Frankfurt University of Applied Sciences
Jordanian High School Diploma - undefined
Modern System High School
Skills
- Operational strategy
- Compliance documentation
- Business planning
- Project administration
- Multidisciplinary teamwork
- Manual handling
- Process Improvement
- Risk Assessments
- Partner relations
- Marking deadline enforcement
- Strategic planning
- Proactive change management
- High-value project coordination
Additional Qualifications
- 01/01/24, Member, Procurement Foundry, Fairhaven, Massachusetts, 02719
- 02/01/24, ELA Certified, European Logistics Association, Brussel, Belgium
- 10/01/23, Weight and Balance, Royal Jordanian Airline -Training center, Amman, Jordan
- 09/01/23, Six Sigma Certification, Mind Luster -Online training
- 09/01/23, Introduction to Risk Management, Oxford house study-Online training
- 06/01/23, Dangerous Goods Regulations (DGR) CAT 6, Royal Jordanian Airline -Training center, Amman, Jordan
- 06/01/23, Safety Management System (SMS), Royal Jordanian Airline -Training center, Amman, Jordan
- 05/01/23, Initial security, Royal Jordanian Airline -Training center, Amman, Jordan
- 05/01/23, Live Animals Regulations (LAR), Royal Jordanian Airline -Training center, Amman, Jordan
- 05/01/23, Basic Cargo Skills and Procedure, Royal Jordanian Airline -Training center, Amman, Jordan
- 05/01/23, ULD Regulations (ULDR), Royal Jordanian Airline -Training center, Amman, Jordan
- 05/01/23, Ground Safety and Restricted area, Royal Jordanian Airline -Training center, Amman, Jordan
- 12/01/22, Advanced Entrepreneurship, German Jordan University - ODC Club, Amman, Jordan
- 12/01/22, Creative Thinking and Problem Solving, German Jordan University - ODC Club, Amman, Jordan
- 12/01/22, Change Management, German Jordan University - ODC Club, Amman, Jordan
- 11/01/22, Shipping & Incoterms 2020, GJU consulting and Training Center, Amman, Jordan
- 02/01/22, SAP S/4HANA: Navigation Training Course, GJU consulting and Training Center, Amman, Jordan
- 09/01/20, SAP -TS410_14, SAP Education Virtual Delivery MENA, Dubai, UAE
Timeline
Senior Cargo Operations Officer
ROYAL JORDANIAN AIRLINE
10.2023 - 10.2024
Internship as Senior Cargo officer
ROYAL JORDANIAN AIRLINE
06.2023 - 10.2023
Customer Care Representative
CMA-CGM AGENT
04.2023 - 05.2023
Internship in the Field of Supply Chain Management
EWAN ENGINEERING MANUFACTURING COMPANY
06.2021 - 09.2021
Customer Service Representative
JABER RORO SHIPPING SERVICES COMPANY
01.2019 - 09.2019
Bachelor Studies - LOGISTICS
German Jordanian University (GJU)
Exchange Student - INTERNATIONAL BUSINESS ADMINISTRATION STUDIES
Frankfurt University of Applied Sciences
Jordanian High School Diploma - undefined
Modern System High School
MBA -
German Jordanian University (GJU)
Similar Profiles
Shahed AbuzaidShahed Abuzaid
Senior Officer at Royal Jordanian AirlineSenior Officer at Royal Jordanian Airline
MIHAELA MIHALCAMIHAELA MIHALCA
AIRPORT SERVICES SUPERVISOR- ACTING DEPUTY MANAGER at ROYAL JORDANIAN AIRLINEAIRPORT SERVICES SUPERVISOR- ACTING DEPUTY MANAGER at ROYAL JORDANIAN AIRLINE
Suhail ZawahrehSuhail Zawahreh
Superintendent Field Engineer: at Royal Jordanian AirlineSuperintendent Field Engineer: at Royal Jordanian Airline