Summary
Overview
Work History
Skills
Timeline
Generic

Saif Al Jundi

Amman

Summary


Positive and solution-focused, bringing deep understanding of logistical operations and strong organizational abilities. Well-versed in coordinating complex schedules and managing high-pressure environments, ensuring seamless communication and efficiency. Dedicated to optimizing processes, improving response times, and enhancing customer satisfaction.

Overview

4
4
years of professional experience
4
4
Languages

Work History

Call Center Specialist

Black Oasis
12.2023 - 04.2025
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Contributed valuable insights during team meetings aimed at improving overall operational efficiency and effectiveness.
  • Managed high call volume while maintaining professional composure under pressure, ensuring positive customer interactions.
  • Assisted customers by answering questions and responding to inquiries.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
  • Earned recognition as an exemplary performer among peers through consistent delivery of exceptional results across all assigned tasks.

Dispatch Manager

10 Minute Locksmith
11.2022 - 12.2023
  • Dispatched workers, crews and emergency service vehicles to required locations following efficient call taking and needs assessment over radio and telephone.
  • Reviewed all paperwork passing through dispatch before sending delivery to confirm accuracy.
  • Consulted with driver leads to get information about availability of staff and vehicles.
  • Confirmed drivers had proper instructions to perform duties safely.
  • Relayed critical information between work crews and supervisors, reducing confusion for front line personnel.
  • Used telephones, two-way radios or text messages to contact employees or emergency personnel.
  • Took stock counts of inventory items to avoid stock-outs of high demand items.
  • Monitored schedules to confirm drivers performed stops correctly and on time.
  • Double-checked work orders to confirm all details matched client specifications.

Travel Agent

Barakah Travel
11.2021 - 11.2022
  • Followed fare requirements, company rules and international
    tariff requirements to build client packages.
  • Used proper industry terminology, codes and procedures to give
    clients optimal service.
  • Increased travel sales through targeted recommendations and
    upselling techniques.
  • Provided clients with complete itinerary and travel documents to
    give them smooth, positive experience.
  • Delivered personalized support to each client to meet their
    unique needs and travel desires.
  • Calculated travel costs, accommodations and the applicable
    taxes or tariffs for each customer.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discretion.

Quality Assurance Manager

CSC Beyond
02.2021 - 10.2021
  • Tracked quality issues with external customers, suppliers and
    internal plant operations.Established and tracked quality
    department goals and objectives.Applied coaching techniques
    and tools to support managers and team members in improving
    performance. Prepared and collection production
    reports. Recorded, analyzed and distributed statistical
    information. Reported production malfunctions to managers and
    production supervisors. Implemented new quality assurance and
    customer service standards.

Skills

    Controls recommendation

    CRM software

    Script adherence

    Data entry

    Coaching and onboarding

    Positive communication skills

Timeline

Call Center Specialist

Black Oasis
12.2023 - 04.2025

Dispatch Manager

10 Minute Locksmith
11.2022 - 12.2023

Travel Agent

Barakah Travel
11.2021 - 11.2022

Quality Assurance Manager

CSC Beyond
02.2021 - 10.2021

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Saif Al Jundi