Saddam Makkawi
Key Account Manager
Amman
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts such as McDonald's,Americana and Domino's Pizza and other big brands. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
7
7
years of professional experience
Work History
Key Account Manager
Careem
09.2024 - Current
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Made sure that my team had the best performance in the department by ensuring that the targets are met and exceeded.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem-solving.
- Expanded key account base by identifying and cultivating new business opportunities.
Account Manager
Careem Networks
1 2022 - 08.2024
- Managed a diverse portfolio of key accounts, including national restaurant and catering services, and developed and executed strategic account plans to drive sales growth and exceed revenue targets, increase in annual sales.
- Established and fostered strong relationships with clients, acting as their primary point of contact and trusted advisor. Led negotiations with clients on pricing, contracts, and terms, ensuring mutually beneficial agreements and long-term partnerships.
- Prepared and presented sales reports, forecasts, and performance metrics to senior management, providing insights and recommendations for business improvement.
Training lead
Careem Networks
04.2021 - 01.2022
- Developed and implemented comprehensive training programs for restaurant staff.
- Conducted training needs assessments to identify skill gaps and create targeted training plans, resulting in improved employee performance and customer service.
- Led a team of trainers, providing guidance, coaching, and support to ensure consistent delivery of high-quality training programs.
PROJECT ASSOCIATE
Careem Networks
05.2019 - 04.2021
- Working on Careem Food Launch in Amman, supervising captains around the clock, ensuring supply coverage at any cost.
- In addition to working closely with merchants to enhance Captain Experience.
MARKETING & SALES ASSOCIATE
Mövenpick Hotels & Resorts
12.2017 - 02.2019
- Raising Brand Awareness and Scaling the GMV through Targeted Advertising with Personalized Packages.
- Loyalty Program to Loyal Customers to ensure high retention rate.
Education
High Secondary School
Skills
Training and Development
Communication and Presentation
Adaptability
Leadership and Team Management
Key Account Management
Client Relationship Building
Business Development
Account Management
Personal Information
- Date of Birth: 09/05/90
- Marital Status: Married
Languages
Arabic
Native language
English
Elementary
A2
Timeline
Key Account Manager
Careem
09.2024 - Current
Training lead
Careem Networks
04.2021 - 01.2022
PROJECT ASSOCIATE
Careem Networks
05.2019 - 04.2021
MARKETING & SALES ASSOCIATE
Mövenpick Hotels & Resorts
12.2017 - 02.2019
Account Manager
Careem Networks
1 2022 - 08.2024
High Secondary School
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