Sadal Khlifat
Amman,Buniyat
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
3
3
years of professional experience
Work History
Training Center Coordinator
Sadal cultural center
Amman
01.2024 - Current
- Assisted in the development of learning materials and resources for use in training programs.
- Managed administrative tasks such as ordering supplies and equipment for instructional purposes.
- Supervised, evaluated or referred instructors to skill development classes.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Developed and delivered training programs in accordance with organizational objectives.
- Responded promptly to inquiries from staff regarding available training options.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Coordinated the scheduling of various training sessions and workshops.
- Explained goals and expectations required of trainees.
- Worked closely with subject matter experts to develop content for courses.
Public Relations Intern
Clinica De Natalie
Amman
03.2023 - 12.2023
- Identified opportunities for publicity through creative campaigns or initiatives.
- Researched industry trends to create content strategies.
- Monitored media coverage on events and media releases to create press clippings.
- Consulted with advertising agencies or staff to arrange promotional campaigns for products, organizations or individuals.
- Provided support in the implementation of social media campaigns across multiple channels including Facebook, Twitter and YouTube.
- Maintained monthly calendars outlining opportunities and social media and PR initiatives.
- Wrote press releases or other media communications to promote clients.
- Communicated regularly with clients regarding their needs and progress on projects.
Call Center Representative
Passion Spirit Spa
Amman
04.2021 - 01.2023
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
Education
Bachelor of Science - Data Science
University Of Jordan
AmmanSkills
- Assignment Delegation
- Attention to Detail
- Training Method Development
- Virtual Learning Management
- Class Scheduling
- Lectures and Discussions
- Orientation and Onboarding
- Course Materials Development
- Focus Group Coordination
- Decision-Making
- Corporate Training Programs
- Data Entry
- Motivational Speaking
- Critical Thinking
Languages
Arabic
First Language
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Turkish
Beginner
A1
Timeline
Training Center Coordinator
Sadal cultural center
01.2024 - Current
Public Relations Intern
Clinica De Natalie
03.2023 - 12.2023
Call Center Representative
Passion Spirit Spa
04.2021 - 01.2023
Bachelor of Science - Data Science
University Of Jordan
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