Summary
Overview
Work History
Education
Skills
Training
Publications
Timeline
Generic

Saba El Hanbali

Bilingual Project, Product & Program Manager
Amman

Summary

Multilingual Program and Technical Lead with over 15 years of experience designing and managing complex workflows, platforms, and training systems across education, media, and development sectors. Proven success in leading large-scale donor-funded initiatives and managing the full lifecycle of technical and content-focused products—from planning and stakeholder consultation to rollout and documentation. Adept at streamlining digital workflows, optimizing metadata use, and enhancing team adoption of media tools through bilingual training (Arabic and English). Experienced in collaborating with engineers, policy makers, and editorial staff to ensure user-centered product development. Brings strong emotional intelligence, attention to detail, and a deep understanding of content strategy, documentation standards, and audience engagement.

Overview

24
24
years of professional experience
21
21
years of post-secondary education
2
2
Languages

Work History

Technical Lead

Edvise ME
07.2020 - 03.2025
  • Company Overview: USAID PRESTIJ
  • Managed technical scope for the USAID-funded program including workflow design, digital tools, policy development, and training materials.
  • Led the implementation of digital systems for training, content evaluation, and knowledge management in Arabic and English.
  • Conducted qualitative and quantitative research and evaluation.
  • Produced strategic policy reports and coordinated with government, university, and other stakeholders.
  • Delivered training sessions in Arabic and English on technical writing, impact evaluation, and policy drafting.


Chief Operation Officer

Civic
11.2019 - 08.2020
  • Drive overall operations to comply with performance metrics.
  • Supervise the daily administration of the organization's offices and the operation of equipment and facilities
  • Manage the budgeting process and ensure auditing and accounting policies are followed.
  • Monitor internal processes and identify and employ the most efficient methods of running the organization
  • Oversaw internal tech workflows, platform optimization, and content flow for the different initiatives within the organization.
  • Designed strategy for digital tool adoption, process documentation, and staff onboarding.

Technical Lead

Jordan River Foundation (JRF)
03.2019 - 11.2019
  • Drove overall operations to comply with performance metrics.
  • Participated in financial and business planning, review financial reports, and advise the CEO about financial decisions.
  • Supervised the daily administration of the organization's offices and the operation of equipment and facilities.
  • Managed the budgeting process and ensure auditing and accounting policies are followed.
  • Oversaw the staffing of the organization, hiring, training, employee benefits, and the retention of employees.
  • Monitored internal processes and identify and employ the most efficient methods of running the organization.

Senior Programs Manager

EFE Jordan
01.2018 - 02.2019
  • Quality assurance on the implementation of projects.
  • Oversaw and provided guidance on mapping programs, using the tools developed by EFE.
  • Oversaw donor-funded digital platforms
  • Supervised documentation, mapped digital workflows, and mentored cross-functional teams.
  • Established and maintained good working relationships with the program stakeholders including donors, community leaders and relevant government bodies.

Programs Manager

EFE Jordan
02.2015 - 01.2018
  • Directed cross-functional implementation of off-line and digital programs.
  • Oversaw monitoring of project activities, including community dialogue sessions and project implementation, and contribute to the project evaluation, including baseline and end of project survey and interviews.
  • Supported documentation of all program activities, achievements, and challenges in weekly and monthly reports, and keep the files updated.
  • Designed and facilitated bilingual (Arabic/English) training modules and knowledge transfer tools.

Training Officer

Norwegian Refugee Council (NRC)
11.2014 - 01.2015
  • Designed and led training programs using digital onboarding platforms.
  • Streamlined internal workflows for onboarding and performance tracking.

Technical Trainer

Yahoo Maktoob
01.2012 - 10.2014
  • Developed bilingual e-learning and documentation.
  • Developed training plans and training sessions for different tiers of Customer Care Training in both Jordan and US.
  • Administered course evaluations and assessments.
  • Developed training and referenced off-line and digital materials to support the training rollouts and implementation.
  • Produced training evaluation reports, training support plan and training improvement plans as part of continuous improvements.
  • Managed the activities involved in the design, development, preparation, delivery, and needs assessment of in-person and online training and development programs for Yahoo.
  • Conducted training needs analysis based on gap assessments.
  • Coordinated and supported product launches and supported global training logistics.

Education Specialist

CHF International
05.2011 - 01.2012
  • Designed hybrid education strategies blending psychosocial content, training, and curriculum.
  • Produced documentation for awareness campaigns and technical guides.

Education Specialist & Team Leader

AED (FHI360)
07.2009 - 05.2011
  • Managed teams and partners, optimizing delivery workflows and media outreach.
  • Produced documentation, visual guides, and knowledge management tools.

Primary Teacher

Winthrop University – Part of Fulbright Grant (FLT
08.2008 - 05.2009
  • Designed and implemented stimulating educational programs.
  • Taught Arabic to students at University- Primary and Intermediate levels.
  • Developed and conducted lectures to the local community on Arabic and Islamic Culture.
  • Developed and conducted online seminars on Arabic and Islamic Culture.

Teacher

Different Private Schools
09.2001 - 06.2007
  • Taught English for elementary stage.
  • Developed educational materials, programs and curricula.
  • Led the development of an annual plan related to direct educational services.
  • Prepared progress reports and remedial plans as required.
  • Prepared and implement diagnostic tests for children.
  • Designed and provided technical guidance for activities that complement basic educational services for children.
  • Supervised and trained teachers to use modern educational techniques.

Education

Ph.D. - Educational Administration

University of Jordan
Amman
04.2001 - 01.2020

Master of Arts - Educational Administration

University of Jordan
Amman
04.2001 - 01.2004

Bachelor of Arts - Field Teacher -English Language

The Hashemite University
Zarqa
04.2001 - 01.2001

Skills

Training and Training Management

Research and Proposal Writing

Policy Drafting & Reviewing

Team Management and Collaboration

Organizational Skills

Creative Thinking and Innovation

Time Management, Self-Leadership and Independence

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Training

  • International Computer Driving License (ICDL), Al Quds College, Amman, 2005
  • Developed Curricula Workshop, Ministry of Education, Amman, Jordan, 2006
  • Play It Fair! Workshop, Equitas MENA Program, Equitas and Amnesty International, Amman, Jordan, 2009
  • Measure and Diagnose of the Gifted and Talented Students - Essential Workshop, De Bono Center for Teaching Thinking, Amman, Jordan, 2009
  • Inclusive Development: An introductory workshop for USAID Partners on including people with disabilities in Jordanian development projects, Civil Society program, AED, Amman, Jordan, 2009
  • Performance Development and Increasing Productivity within the educational Institutions, Global Center for Training & Consultations, Amman, Jordan, 2011
  • Sesame Workshop - Hikayat Simsim, Amman, Jordan, 2011
  • Story Telling, We Love Reading, Amman, Jordan, 2011
  • Training of Trainers (TOT), Business Development Center, Amman, Jordan, 2013
  • Skills for Success, Dale Carnegie, Amman, Jordan, 2014
  • PowerPoint Tips and Tricks for Business Presentations (with David Diskin), Lynda.com, 2014
  • Customer Service Fundamentals (with Jeff Toister), Lynda.com, 2014
  • Teacher Tips (with Aaron Quigley), Lynda.com, 2014
  • Humanitarian Logistics Diploma Program (HLDP), German Jordanian University in collaboration with Kuehne Nagel and Talal Abu Ghazaleh School of Business (TAGSB), Amman, Jordan, 2015
  • Theory of Change workshop, Genome Training and Consultation, Amman, Jordan, 2017
  • Training Quality “Internal Verifier”, Arab Trainers Union, Amman, Jordan, 2014
  • Certified International Professional Trainer (CIPT), United Institute Training Intermediary (UITI), Amman, Jordan, 2015
  • Adaptive Project Management for Development Organizations, PM4DEV, 2021
  • Artificial Intelligence (AI) Education for Teachers, Macquarie University, Coursera, 2025
  • MEAL DPro: Monitoring, Evaluation, Accountability and Learning for Development Professional, Kaya and Humanitarian Leadership Academy, 2025
  • Digital Product Management Specialization, University of Virginia (Coursera), 2025
  • Digital Product Management: Modern Fundamentals, University of Virginia (Coursera), 2025
  • How to Create a Program Evaluation for Your Non-Profit, Coursera, 2025
  • Introduction to Psychology, Coursera, 2025
  • The Basics of Voice Over, Qajeez and KaseetMedia, 2025
  • The Basics of Writing Adventure and Mystery for Children, Shoman Foundation, 2025

Publications

● PhD thesis- A Three-Year Educational Plan to Identify the Career Path for the 10th Grade Female Students at Basic Stage at Public Jordanian Schools According to System Theory Framework of Career Development

● Book- Identifying Career Path for School Students

● Research papers-

- The Degree of Procedures’ Availability to Identify the Career Path for 10th Grade Female Students at Basic Stage in Public Schools in Jordan According to System Theory Framework of Career Development, from Principals, Teachers, and Educational Counsellors’ Point of View - Journal of Education and Practice – Volume Number 11, Issue Number 9 - 2020.

- The Degree of Implementing E-Learning Quality Assurance Standards at the Faculty of Educational Sciences at The University of Jordan - Arab Journal of Sciences & Research Publishing – Volume Number 6, Issue Number 50 - October 2022.

- The Effect of Transitioning to Online Learning on the Academic Performance of Upper Basic Stage Female Students in
English Language in Amman District Directorate from their Point of View - Al_Mishkat for Humanities and Social Studies Journal – Volume Number 10, Issue Number 1 - January 2023.

- Quality Assurance of the Performance of Educational Supervisors Working in Amman Directorates in the Light of Digital Transformation from Their Point of View- ARID International Journal of Educational and Psychological Sciences – Volume Number 5, Issue Number 9- January 2024

Timeline

Technical Lead

Edvise ME
07.2020 - 03.2025

Chief Operation Officer

Civic
11.2019 - 08.2020

Technical Lead

Jordan River Foundation (JRF)
03.2019 - 11.2019

Senior Programs Manager

EFE Jordan
01.2018 - 02.2019

Programs Manager

EFE Jordan
02.2015 - 01.2018

Training Officer

Norwegian Refugee Council (NRC)
11.2014 - 01.2015

Technical Trainer

Yahoo Maktoob
01.2012 - 10.2014

Education Specialist

CHF International
05.2011 - 01.2012

Education Specialist & Team Leader

AED (FHI360)
07.2009 - 05.2011

Primary Teacher

Winthrop University – Part of Fulbright Grant (FLT
08.2008 - 05.2009

Teacher

Different Private Schools
09.2001 - 06.2007

Ph.D. - Educational Administration

University of Jordan
04.2001 - 01.2020

Master of Arts - Educational Administration

University of Jordan
04.2001 - 01.2004

Bachelor of Arts - Field Teacher -English Language

The Hashemite University
04.2001 - 01.2001

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Saba El HanbaliBilingual Project, Product & Program Manager