Summary
Overview
Work History
Education
Skills
Timeline
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Ruba Abusalah

Ruba Abusalah

Customer Service Officer
Amman

Summary

Customer-focused banking professional with 6 years of experience in account management, loan processing, and resolving client inquiries. Proven track record in cross-selling banking products, enhancing customer satisfaction, and maintaining compliance with banking standards. Skilled in problem-solving, communication, and team coordination, adept at using CRM systems, and maintaining positive customer relations, seeking to contribute to the success of a leading financial institution.

Overview

6
6
years of professional experience
2018
2018
years of post-secondary education
2
2
Languages

Work History

Customer Service Officer

Arab Bank
03.2019 - Current
  • Open all types of accounts (current, savings, term deposits).
  • Cross selling the bank's products.
  • Assist banking customers who are victims of fraud, theft or identity theft.
  • Handling customers' complaints professionally.
  • Create mortgage, personal and vehicle loan contracts.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor - Public Administration

University of Jordan
Amman

Skills

  • Problem solving and analytical skills
  • Attention to detail
  • Customer support
  • CRM software
  • Team collaboration

Timeline

Customer Service Officer

Arab Bank
03.2019 - Current

Bachelor - Public Administration

University of Jordan

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