Ronza Saeed
Amman
Summary
Business Analyst with extensive experience in program management, creating and outlining testing requirements, and data management.
Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Analyst
PHEAA
10.2018 - 05.2023
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Devised test plans to validate accuracy of IT projects.
Functional Test Analyst
PHEAA
04.2016 - 10.2018
- Identified bottlenecks in the software lifecycle process, recommending improvements that led to increased efficiency and better resource allocation.
- Conducted effective requirement analysis, contributing to a better understanding of client needs and expectations.
- Supported continuous improvement initiatives by providing valuable input during lessons learned sessions post-project completion.
- Advanced project delivery timelines by proactively identifying areas for automation opportunities within functional testing activities.
- Participated in Agile ceremonies, collaborating closely with cross-functional teams for seamless project execution.
- Created test estimates and defined and built reusable testing assets for large and complex projects.
Credit Reporting Representative
PHEAA
01.2013 - 04.2016
- Responded to indirect disputes received via Consumer Reporting Agencies by completing Automated Consumer Dispute Verifications (ACDVs) on E-Oscar website
- Conducted reasonable investigations on borrower accounts to validate delinquencies based on payments and deferment/forbearance requests received
- Defined and proposed process improvement opportunities
- Collaborated with other areas to resolve complex account issues regarding credit bureau reporting
- Performed test data research via standard analysis, implementation guidelines and designed requirements in collaboration with other domain experts
- Negotiated efficiencies with Legal and Compliance Department
- Created user stories/acceptance criteria/test cases/bugs/execution reports in Jira
Customer Service Representative
PHEAA
06.2012 - 01.2013
- Assisted staff on account specific questions/issues via the Customer Service Help Split
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Assisted in cross training activities and training sessions
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Accounting Assistant
United Floor Inc
05.2007 - 05.2010
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Education
Bachelor of Science - Accounting
Pennsylvania State University
Middletown, PA05.2012
Skills
- Program management
- Data Analysis
- Validation
- SQL query creation
- Operation program training
- IT Business Analysis
- Agile Methodologies
- Waterfall Methodologies
- Teamwork
- Jira
- Customer Service
- Bilingual Communications
- Program Increment Planning
- Gherkin
- Feature Files
- Soap UI
- Problem solving
- Process improvement
- Communication
- Software Testing
- Requirement Analysis
- Leadership
- Public Speaking
- Training
- Research
- Scrum
- User stories
- Test case design
- Manual testing
- Test execution
- Functional testing
- Test data management
- Test environment setup
- User acceptance testing
- Regression testing
- Quality assurance
- Bank reconciliation
- Microsoft Excel
- Journal entries
- Invoicing and collections
- Accounts payable
- Bookkeeping
- MS office
- Quickbooks
- Payroll operations
- Data entry
- Multitasking
Certification
Certified SAFe 4 Practitioner, Scaled Agile, Inc, 01/01/19
Accomplishments
- Reduced organizational operating costs by 30% by streamlining processes.
- Earned the Employee of the Month Award for two years in a row for documenting, redesigning and improving business processes.
Languages
Arabic
Native language
English
Proficient
C2
Timeline
Business Analyst
PHEAA
10.2018 - 05.2023
Functional Test Analyst
PHEAA
04.2016 - 10.2018
Credit Reporting Representative
PHEAA
01.2013 - 04.2016
Customer Service Representative
PHEAA
06.2012 - 01.2013
Accounting Assistant
United Floor Inc
05.2007 - 05.2010
Bachelor of Science - Accounting
Pennsylvania State University
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