Rola Ali
Tul Karem,
Summary
To take a challenging and high performance oriented role in the field of - IT sector-, and implement expertise and experience gained in this sector with efficiency and quality. Have communication skill,. I am motivated and enthusiastic by new challenges and tasks and take excellent approach to achieve success in all situations
Overview
11
11
years of professional experience
1
1
Certification
Work History
Private Teacher
Private Classes
01.2020 - Current
- Improved student comprehension by utilizing various teaching methods and adapting instructional materials to address diverse learning styles.
- Enhanced communication skills among students by incorporating group activities and peer feedback sessions in lesson plans.
- Collaborated with parents and guardians to develop individualized learning plans tailored to each student''s needs and goals.
- Assessed student performance using both formative and summative evaluations, adjusting instruction accordingly to optimize progress.
Technical Supporter
The Municipality Of Al-Kafriyat,
01.2023 - 06.2023
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Marketing Fiber Lines and Landline Telephone Lines
Palestinian Communications
01.2020 - 04.2022
- Improved diner efficiency by streamlining workflows and optimizing staff scheduling.
- Enhanced customer satisfaction with exceptional service standards and timely issue resolution.
- Increased sales revenue by implementing innovative marketing strategies and promotional events.
- Developed strong relationships with vendors, ensuring consistent supply chain management and cost-effective purchasing decisions.
Data Entry
Saudi Site, Online
01.2016 - 12.2017
- Maintained data entry team access log-ins and granted system permissions to approved employees.
- Completed data entry of item information, sale price and bidder number to facilitate close-out.
- Conducted data entry and recordkeeping to maintain client information.
Trend Micro Operation
Farah Trading And Contracting Company
12.2013 - 08.2015
- Increased brand awareness by regularly creating and sharing engaging content on social media platforms.
- Collaborated with brands for successful marketing campaigns through authentic product promotion and endorsement.
- Developed creative strategies to grow follower base, resulting in increased engagement and partnership opportunities.
- Consistently maintained a strong online presence, ensuring timely responses to comments and messages.
- Influenced sales growth by recommending products or services that resonated with target audiences'' interests and needs.
Sales and Operation- Wholesale International Servi
Network Exchange Technology Co.L.T.D
09.2012 - 12.2013
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Identified new sales opportunities through research, networking, and attending industry events.
Education
Bachelor of Science - Software Engineering
Palestinian Communications
Al Hussein Bin Talal University08.2012
Skills
- Organization
- Interpersonal skills
- Critical thinking
- Instructional strategies
- Problem-solving
- Professionalism
- Student assessment
- Expert subject knowledge
- Goal setting
Certification
Graphic Design:
Graphic Design using Photoshop, Illustrator
The course includes short, snappy, informative, practical demonstrations of how to use Photoshop and Illustrator in commercial design given by an experienced graphic and web designer.
Hope Academy -September 2023-December 2023
Digital Marketing :
Detailed understanding of handling Digital Marketing campaigns. include Social Media Masterclass, Digital Marketing Masterclass, SEO Masterclass, Google Analytics Masterclass,
Hope Academy -September 2023-December 2023
Timeline
Technical Supporter
The Municipality Of Al-Kafriyat,
01.2023 - 06.2023
Private Teacher
Private Classes
01.2020 - Current
Marketing Fiber Lines and Landline Telephone Lines
Palestinian Communications
01.2020 - 04.2022
Data Entry
Saudi Site, Online
01.2016 - 12.2017
Trend Micro Operation
Farah Trading And Contracting Company
12.2013 - 08.2015
Sales and Operation- Wholesale International Servi
Network Exchange Technology Co.L.T.D
09.2012 - 12.2013
Bachelor of Science - Software Engineering
Palestinian Communications
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