Roaa Amrat
Pharmacist
Amman - Dahyet Al Nakheel / Irbid - Aydoun
Summary
A dedicated pharmacy graduate with a strong foundation in pharmaceutical sciences, offering clinical expertise, excellent interpersonal skills, and a focused interest in regulatory affairs. Committed to ensuring compliance with industry regulations, supporting safe and effective medication use, and contributing to operational excellence. Recognized for hard work, reliability, and attention to detail, with a proven ability to enhance patient satisfaction and regulatory standards within dynamic healthcare and pharmaceutical environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Advisor
Webhelp + Concentrix
Amman
11.2023 - 05.2024
- Efficiently handled a high volume of customer inquiries, providing accurate and timely information
- Demonstrated strong problem-solving skills by resolving complex issues and complaints
- Provided training and support to new team members, fostering a collaborative and knowledgeable team environment
- Collected and analyzed customer feedback to identify areas for improvement
Clinical Trainee
King Abdullah University Hospital
Irbid
10.2022 - 06.2023
- Clinical training in Pediatrics, Oncology, Surgery, Gynecology, Internal Medicine, Ambulatory Care, and Critical Care, where various activities were practiced such as preparing chemotherapies during oncology rotation, attending clinics and morning rounds, and holding and presenting lectures to other medical professionals on the usage of different medications
Pharmacy Trainee
Princess Basma Hospital
Irbid
08.2022 - 09.2022
- Worked in hospital pharmacy, assisting with prescription preparation, medication dispensing, maintenance of patient records, and insurance handling.
Pharmacy Trainee
Al Bashir Hospital
Amman
07.2022 - 08.2022
- Completed a Cardiology rotation involving detailed assessments and medication management for cardiovascular patients, participation in clinical rounds, and delivery of patient education
Pharmacy Trainee
Al Shajara Pharmacy
Irbid
07.2020 - 06.2022
- Enhanced patient satisfaction by providing excellent customer service and maintaining a clean, organized pharmacy environment.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Increased overall productivity by assisting with non-pharmaceutical tasks such as answering phones, filing paperwork, and managing cash registers during busy periods.
- Improved pharmacy operations by organizing medication inventory and restocking shelves as needed.
- Used pharmacy software to enter prescription and insurance information.
Education
Bachelor's Degree - Doctor of pharmacy
Jordan University of Science And Technology
05.2017 - 05.2023
Skills
Customer service and communication skills excellence
Complaint handling
Escalation management
Patient education and counseling
Regulatory compliance
Time Management
Presentation Creation and MS Office
Active Listening
Certification
Interprofessional education (IPE) workshop: I participated with students from various healthcare disciplines in learning about, from, and with each other to foster collaborative practice and improve patient outcomes.
Timeline
Customer Service Advisor
Webhelp + Concentrix
11.2023 - 05.2024
Clinical Trainee
King Abdullah University Hospital
10.2022 - 06.2023
Pharmacy Trainee
Princess Basma Hospital
08.2022 - 09.2022
Pharmacy Trainee
Al Bashir Hospital
07.2022 - 08.2022
Pharmacy Trainee
Al Shajara Pharmacy
07.2020 - 06.2022
Bachelor's Degree - Doctor of pharmacy
Jordan University of Science And Technology
05.2017 - 05.2023
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