Rema Zorqan

Hybrid Solutions is a multi-international IT company with its headquarters in Dubai, UAE, and offices in Jordan, India. The leading provider of advanced online Trading Technology since 2002.

• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory operations to achieve timely and accurate delivery of services.
• Developed and maintained relationships with external vendors and partners.
• Developed and implemented strategies to maximize customer satisfaction.
• Directed initiatives to improve the work environment, company culture, or overall business strategy.
• Increased profit by streamlining operations.
• Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Interacted well with customers to build connections and nurture relationships.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Reported issues to higher management with great detail.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Attending Expos and events internationally to introduce the company's services and products.
• Meeting with customers and partners during public Events and building business opportunities in Dubai Office.
• Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.
• Led hiring, onboarding, and training of new hires to fulfill business requirements in different offices in Dubai, India, and Jordan.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Established and cultivated solid business relationships with new or existing customers.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Implemented systems and procedures to increase sales.
• Managed accounts to retain existing relationships and grow share of business.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Organized promotional events and interacted with community to increase sales volume.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Prepared sales presentations for clients showing success and credibility of products.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Maintained financial controls, planned business operations, and controlled expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Collaborated cross-functionally with headquarters, regional, and other teams nationally to maintain consistent message and experience.
• Delivered recommendations to long-term accounts to promote brand awareness to key audiences.

• Researched sales opportunities and possible leads to exceed sales goals.
• Established and maintained positive relationships with vendors to determine product availability and quality.
• Introduce the company's products and services and offer the best insurance packages.
• Manage and cooperate with teams to issue and deliver insurance policies.
• Renew insurance policies.

• Supported day-to-day account management for company clients.
• Created timely and accurate reports, internal documents, and client deliverables.
• Researched and monitored client's competitors, providing reports on competitor activity.
• Researched prospective new accounts to expand the retailer base.
• Strengthened relationships with current accounts through consistent and frequent communication.
• Collaborated with associates and developed relationships with different departments across the agency.
• Informed customers of promotions to increase sales productivity and volume.
• Gained customer trust and confidence by demonstrating a compelling, persuasive, and composed professional demeanor.
• Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Set and achieved company-defined sales goals.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
• Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
• Negotiated prices, terms of sales, and service agreements.
• Contributed to event marketing, sales, and brand promotion.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Developed, maintained, and utilized a diverse client base.
• Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.