Reham Ahmad

• Experienced and detail-oriented Stock Management Expert with a proven record in inventory control, supply chain optimization, and warehouse management. Adept at ensuring efficient stock levels, minimizing costs, and maximizing operational productivity. Skilled in leveraging data analysis, inventory software, and team collaboration to streamline stock processes and achieve business goals.

Key Skills:

• Inventory Management & Control
• Supply Chain Coordination
• Demand Forecasting & Analysis
• Warehouse Operations Management
• Stock Optimization Techniques
• Data Analysis & Reporting

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Oversee mobile service activations, migrations, and configurations for corporate clients.
• Ensure that mobile services are provided in line with business requirements and industry standards.
• Collaborate with cross-functional teams including IT, billing, and RPA to ensure seamless service delivery and operational efficiency.
• Implement process improvements for mobile service provisioning, aiming to enhance speed and accuracy.
• Drive team performance, ensuring targets are met while maintaining high customer satisfaction.
• Conduct regular training sessions for team members, focusing on best practices, troubleshooting, and customer handling.
• Troubleshoot and resolve escalated issues related to provisioning and configuration.
• Manage the end-to-end service lifecycle for mobile offerings, including Machine-to-Machine (M2M) solutions and IP configurations

• Responsible for strategic corporate Mobile accounts ( new activation , Migration , business plan )
• Handling all the mobile activities
• Working with marketing team for testing Mobile offers
• Working with IT billing team for billing lines and any test or modify service in the system (CX , AMOM , IX ,)
• Working with RPA team to create mapping for our process on system to be robotic process and automation
• Responsible for customers campaign to send their promotional and ADV SMS
• Responsible for M2M offers ( Machine to Machine ) and their configuration , IP's
• Prepare business case for customer's mobile TMO

• Professional charged with training and motivating team of Call Center Representatives as they answer questions, handle complaints, and provide support for clients
• Also assist in hiring new employees while monitoring their team's success on an ongoing basis
• Owner for websites sales