Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reem Sallam

Civil Engineer
Amman

Summary

Reem Sallam, a Civil Engineering graduate, holds certifications in Project Management (PMP) and has experience in engineering, customer service, and content moderation. Fluent in English and Arabic, she is eager to grow her career.

Overview

8
8
years of professional experience
5
5
Certifications
2
2
Languages

Work History

Content Moderator

Concentrix (previously Webhelp)
01.2022 - Current
  • Managed user-generated content on social media platforms ensuring quality and compliance.
  • Improved moderation efficiency by 15% by streamlining reporting and flagging processes.

Private Tutor

Self-employed
01.2020 - 01.2021
  • Facilitating student learning in their subjects.
  • Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
  • Facilitated personalized learning plans that led to 90% of students achieving higher grades in their subjects.

Customer Service Representative

Aramex
01.2020 - 01.2021


  • Handled 50+ customer inquiries daily via phone, email, and live chat, resolving issues with a 95% satisfaction rate.

Engineer Trainee

ASAS Engineering Bureau
01.2019 - 01.2020
  • Structural design, steel design, shop drawing review.
  • Assisted senior engineers in the preparation of project plans, drawings, and technical documentation, contributing to timely project delivery.

Site Engineer (JEA Trainee)

Nazih Al-Khatib Housing
01.2019 - 01.2020
  • Executing and supervising construction works
  • Conducted site inspections and quality control checks, identifying and reporting 3+ issues per week to senior engineers.

Student Trainee

ASAS Engineering Bureau
01.2018 - 01.2018
  • Learned and applied civil engineering principles in design, site supervision, and reporting under mentorship.

Education

Bachelor of Civil Engineering - Civil Engineering

University of Jordan
Amman, Jordan
01.2019

Skills

Certification

PMP-PMI (Feb,2025)

Timeline

Content Moderator

Concentrix (previously Webhelp)
01.2022 - Current

Private Tutor

Self-employed
01.2020 - 01.2021

Customer Service Representative

Aramex
01.2020 - 01.2021

Engineer Trainee

ASAS Engineering Bureau
01.2019 - 01.2020

Site Engineer (JEA Trainee)

Nazih Al-Khatib Housing
01.2019 - 01.2020

Student Trainee

ASAS Engineering Bureau
01.2018 - 01.2018

Bachelor of Civil Engineering - Civil Engineering

University of Jordan

Similar Profiles

CREATE PROFILE
Reem SallamCivil Engineer