Reem Sallam
Civil Engineer
Amman
Summary
Reem Sallam, a Civil Engineering graduate, holds certifications in Project Management (PMP) and has experience in engineering, customer service, and content moderation. Fluent in English and Arabic, she is eager to grow her career.
Overview
8
8
years of professional experience
5
5
Certifications
2
2
Languages
Work History
Content Moderator
Concentrix (previously Webhelp)
01.2022 - Current
- Managed user-generated content on social media platforms ensuring quality and compliance.
- Improved moderation efficiency by 15% by streamlining reporting and flagging processes.
Private Tutor
Self-employed
01.2020 - 01.2021
- Facilitating student learning in their subjects.
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Facilitated personalized learning plans that led to 90% of students achieving higher grades in their subjects.
Customer Service Representative
Aramex
01.2020 - 01.2021
- Handled 50+ customer inquiries daily via phone, email, and live chat, resolving issues with a 95% satisfaction rate.
Engineer Trainee
ASAS Engineering Bureau
01.2019 - 01.2020
- Structural design, steel design, shop drawing review.
- Assisted senior engineers in the preparation of project plans, drawings, and technical documentation, contributing to timely project delivery.
Site Engineer (JEA Trainee)
Nazih Al-Khatib Housing
01.2019 - 01.2020
- Executing and supervising construction works
- Conducted site inspections and quality control checks, identifying and reporting 3+ issues per week to senior engineers.
Student Trainee
ASAS Engineering Bureau
01.2018 - 01.2018
- Learned and applied civil engineering principles in design, site supervision, and reporting under mentorship.
Education
Bachelor of Civil Engineering - Civil Engineering
University of Jordan
Amman, Jordan01.2019
Skills
Project Management
Teamwork
Time Management
Leadership
Problem-solving
Content management
Work planning
Construction management
Certification
PMP-PMI (Feb,2025)
Timeline
Content Moderator
Concentrix (previously Webhelp)
01.2022 - Current
Private Tutor
Self-employed
01.2020 - 01.2021
Customer Service Representative
Aramex
01.2020 - 01.2021
Engineer Trainee
ASAS Engineering Bureau
01.2019 - 01.2020
Site Engineer (JEA Trainee)
Nazih Al-Khatib Housing
01.2019 - 01.2020
Student Trainee
ASAS Engineering Bureau
01.2018 - 01.2018
Bachelor of Civil Engineering - Civil Engineering
University of Jordan