Reem Mohamed Rahhal
Zarqa
Summary
Dynamic customer service professional with expertise in social media strategy and conflict resolution, honed at Concentrix Corporation. Excelled in managing customer interactions, achieving a 95% satisfaction rate. Skilled in building relationships and providing immediate assistance, ensuring a positive brand reputation. Proficient in escalation processes, delivering exceptional service, and fostering customer loyalty. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, the ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Customer Services (Social Media)
Concentrix Corporation
01.2024 - Current
- Managed customer interactions on social media platforms such as Facebook, Twitter, and Instagram by responding promptly and professionally to messages and comments.
- Resolved inquiries and complaints efficiently, escalated complex issues to the appropriate departments, and ensured a positive customer experience while maintaining the brand’s reputation.
- Analyzed campaign performance.
Customer Services (Chat)
Concentrix Corporation
10.2023 - 01.2024
- Handled customer service tasks via chat, including responding to inquiries, providing real-time support, resolving issues efficiently, and ensuring customer satisfaction through professional and prompt service.Collaborated with the team to improve client satisfaction scores
Education
Bachelor’s degree - Physical Therapy
University of Jordan
Jordan07-2023
Skills
- Managed social media accounts (Facebook, Messenger, Instagram)
- Excellent typing in Arabic and English
- Customer service excellence
- Conflict resolution techniques
- Immediate assistance
- Escalation processes
- Relationship building, negotiation skills, interpersonal skills, and teamwork
- Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
Personal Information
- Date of Birth: 03/04/00
- Marital status: married
Career Profile - Skills
- Creative, with effective interpersonal skills
- Organizational abilities
- Strong coordinating, planning and problem solving abilities
- Ability to work under pressure in time sensitive, fast-paced environments
- Good analytical and problem solving skills
- Well organized and flexible
Timeline
Customer Services (Social Media)
Concentrix Corporation
01.2024 - Current
Customer Services (Chat)
Concentrix Corporation
10.2023 - 01.2024
Bachelor’s degree - Physical Therapy
University of Jordan
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