Reem Mansour
Learning & Development & Coaching Leader
Amman
Summary
Dynamic Program Manager and Lead Trainer with over 12 years of experience in designing and delivering large-scale training programs for more than 10,000 learners. Expertise in employability, career readiness, and leadership development, complemented by a proven track record of leading and coaching over 50 facilitators and Career Success Coaches. Proficient in leveraging data-driven methodologies to enhance training quality and measurable impact. Committed to developing innovative, learner-centered solutions that foster organizational success and empower individuals to achieve career goals.
Overview
13
13
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Independent Learning & Development Consultant
(Freelance)
04.2025 - Current
- Lead learning strategy development and end-to-end training architecture for multiple education and workforce projects (needs analysis, design, rollout, iteration).
- Build competency frameworks, learning paths, and measurable training goals aligned to partner priorities and target learner profiles.
- Coach and upskill trainers/coaches through train-the-trainer sessions, observations, and feedback loops to strengthen facilitation quality and learner support.
Professional Development Manager
Correlation One
05.2024 - 03.2025
- Designed and led nationwide training programs for 4,000+ learners, focusing on employability, career development, and leadership in tech and data fields.
- Hired, onboarded, and managed 50+ Career Success Coaches, ensuring consistent, high-quality service delivery.
- Developed structured project plans, tracked KPIs, and aligned activities with program milestones.
- Introduced data-driven evaluation methods to enhance decision-making and training effectiveness.
- Refined curriculum and learner engagement tools, improving knowledge retention and overall user experience.
Jordan Country Manager
Kiron Open Higher Education
02.2017 - 12.2024
- Led operations, training program development, partnerships, and community engagement initiatives, ensuring impactful learning experiences for students and professionals.
- Designed and scaled training programs tailored to tech and data career pathways, improving employability outcomes for refugees and marginalized communities.
- Managed full project lifecycles — from proposal writing and budgeting to implementation, reporting, and donor communication.
- Directed cross-functional teams and coached staff to deliver high-quality, scalable learning solutions.
- Built and maintained strategic partnerships with local and international stakeholders, securing funding and expanding program reach.
- Introduced robust monitoring and evaluation systems, using data to refine strategy and improve outcomes.
Freelancing Project - Instructional Design
BePro Consult
11.2019 - 06.2020
- Led a digital transformation project, converting professional training materials into an interactive mobile application.
- Collaborated with technical teams to align content design with app functionality and user experience.
- Created strategic, learner-focused content on communication, leadership, and customer service for adult learners.
Freelance Entrepreneurship & Design Thinking Guest Lecturer
Luminous Group LTUC
06.2018 - 09.2018
- Designed and delivered experiential learning sessions on entrepreneurship and innovation, engaging 200+ university students.
- Collaborated with program coordinators to align curriculum with market demands, increasing student project relevance and success rates.
- Mentored students in applying design thinking, resulting in the development of actionable solutions to real-world business challenges.
Freelance Trainer & Facilitator Boot Camp
IRC International Rescue Committee
01.2018 - 04.2018
- Co-facilitated the Design Thinking & Social Innovation Boot Camp, training 150+ participants in creative problem-solving methodologies.
- Mentored trainees and provided actionable feedback, resulting in measurable improvements in project quality and skills development.
- Designed and led team-building activities that boosted collaboration and engagement across participant groups.
- Supported the creation and refinement of the Design Thinking curriculum, enhancing learner satisfaction and program effectiveness for future cohorts.
Lecturer
The American University of Madaba
10.2015 - 07.2016
- Designed and delivered the Creativity and Social Innovation course, fostering critical thinking and innovative mindsets in 100+ students.
- Facilitated interdisciplinary and intercultural discussions, enhancing collaboration and learning outcomes.
- Guided students to develop tangible social solutions through community engagement and creative problem-solving.
- Applied experiential learning techniques, creating a dynamic and impactful classroom experience.
Senior Trainer & Facilitator
Think Unlimited
02.2013 - 02.2015
- Directed programme execution and growth, collaborating with Executive Directors to deliver impactful training.
- Mentored facilitators and staff in curriculum delivery, instructional design, and facilitation best practices.
- Designed and implemented experiential learning content and collaborative learning cycles.
- Co-led strategic workshops to redefine organisational vision, mission, and values.
- Tracked programme impact through assessments and surveys, ensuring engagement and effective learning.
- Developed transformative learning spaces for the Think Unlimited project, benefiting 1,000+ diverse students across four Jordanian universities.
Education
M.A. - English Language & Translation
Middle East University
Amman, Jordan06.2012
B.A. - English Language & Translation
Applied Science University
Amman, Jordan06.2009
Skills
- Project & Program Management
- Strategic planning
- Cross-functional team leadership
- M&E
- Impact tracking
- Donor relations
- Sustainability planning
- Tools & Tech Proficiency
- Learning platforms
- Emotional intelligence
Certification
TOT Certified Trainer
Timeline
Independent Learning & Development Consultant
(Freelance)
04.2025 - Current
Professional Development Manager
Correlation One
05.2024 - 03.2025
Freelancing Project - Instructional Design
BePro Consult
11.2019 - 06.2020
Freelance Entrepreneurship & Design Thinking Guest Lecturer
Luminous Group LTUC
06.2018 - 09.2018
Freelance Trainer & Facilitator Boot Camp
IRC International Rescue Committee
01.2018 - 04.2018
Jordan Country Manager
Kiron Open Higher Education
02.2017 - 12.2024
Lecturer
The American University of Madaba
10.2015 - 07.2016
Senior Trainer & Facilitator
Think Unlimited
02.2013 - 02.2015
B.A. - English Language & Translation
Applied Science University
M.A. - English Language & Translation
Middle East University