RAYA ALI
Amman,Jordan
Summary
Accomplished pharmacy professional with extensive expertise in pharmaceutical care and community pharmacy experience. Demonstrates a strong understanding of pharmacy law, pharmaceutical calculations, and drug interaction assessment. Certified in sterile compounding and advanced cardiovascular life support, with proven skills in quality assurance and customer relations. Adept at critical drug information interpretation and customer needs analysis, complemented by sales expertise and team leadership capabilities. Committed to enhancing patient care through effective communication and call handling, while pursuing opportunities to further develop within the pharmaceutical industry.
Pharmacist well-versed in collaborating with interdisciplinary team of professionals to provide exceptional patient and customer care. Skilled communicator, multitasker and complex problem-solver with strong regard for regulatory compliance.
Empathetic and energetic pharmacist with background in pharmaceutical dispensing, patient communications and inventory management. Experienced in conducting health and wellness screenings for diabetes, high blood pressure and other common ailments.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work history
Pharmacist
Al-Masharqa Pharmacy
Amman, Jordan
2023.02 - Current
Pharmacist
Warehouse of Al-Tourath medicines
Amman, Jordan
2019.01 - 2023.02
- Performed data entry tasks to keep records up-to-date and organised.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Streamlined communication with customers to understand needs better.
- Facilitated positive customer experiences with attentive service.
- Documented all phone interactions for record keeping and quality control purposes.
- Managed stock effectively, preventing shortages of key medications.
- Completed detailed pharmaceutical research to ensure up-to-date knowledge of new medications.
- Stayed up-to-date on NHS payment and exemption rules.
Pharmacist
AL-Masharqa Pharmacy
Amman, Jordan
2011.02 - 2014.10
- Provided comprehensive consultations with patients for improved understanding of their medication regimes.
- Kept accurate records of all dispensed items, adhering strictly to legal requirements.
- Collaborated with healthcare professionals to provide optimal patient care.
- Ensured accuracy in dispensing prescriptions, ensuring safety for patients.
- Liaised closely with GPs and other healthcare providers, ensuring seamless patient care coordination.
- Managed stock effectively, preventing shortages of key medications.
- Stayed up-to-date on NHS payment and exemption rules.
- Liaised with doctors to develop and prescribe bespoke patient medication plans.
Education
Diploma of Higher Education - Pharmacist
Al-Quds Collage
Amman, Amman Governorate 2008.01 - 2010.01
Bachelor of pharmacy - pharmacist
Al-Zaytoonah Univercity
Amman, Amman Governorate 2015.01 - 2019.01
Skills
- Pharmacy law understanding
- Pharmaceutical calculations knowledge
- Advanced cardiovascular life support
- Community pharmacy experience
- Sales expertise
- Strong communication skills
- Cash handling
- Team Leadership
Languages
Arabic
Native
English
Upper intermediate
Timeline
Pharmacist
Al-Masharqa Pharmacy
2023.02 - Current
Pharmacist
Warehouse of Al-Tourath medicines
2019.01 - 2023.02
Bachelor of pharmacy - pharmacist
Al-Zaytoonah Univercity
2015.01 - 2019.01
Pharmacist
AL-Masharqa Pharmacy
2011.02 - 2014.10
Diploma of Higher Education - Pharmacist
Al-Quds Collage
2008.01 - 2010.01