Rashed Almohaisen
Riyadh
Summary
Experienced account manager with a successful history of building partnerships, managing key accounts, and boosting revenue. Proficient in expanding networks, influencing stakeholders, and creating effective business strategies. A collaborative and strategic team leader with a strong background in customer relationship management, committed to achieving organizational success through innovative solutions.
Overview
6
6
years of professional experience
Work History
Growth Account Manager
Deliverect
01.2025 - 06.2025
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Served as the primary point of contact for day-to-day customer requests, ensuring prompt and effective resolution to maintain satisfaction and trust.
- Monitored daily order performance to identify and troubleshoot failures, coordinating cross-functionally to eliminate root causes.
- Conducted regular pipeline forecasting for upsell and cross-sell initiatives, creating tailored growth strategies and initiating commercial discussions accordingly.
- Led weekly and biweekly review meetings with clients to understand evolving needs and provide proactive support across operations and strategy.
- Built and presented customized sales decks for upselling and cross-selling opportunities, clearly tying product benefits to client objectives.
- Delivered data-backed Quarterly Business Reviews (QBRs) to analyze performance, highlight wins, and identify areas for growth.
- Performed in-depth data analysis to uncover insights on customer behavior and business trends, translating findings into actionable recommendations.
- Achieved 97% of Q1 Net Recurring Revenue (NRR) target, reflecting strong performance in driving account expansion and revenue growth.
Account Manager
Careem
11.2023 - 12.2024
- Cultivate and maintain strong relationships with F&B clients, driving business growth and client satisfaction.
- Increasing partner value for my portfolio by 25%, driving significant growth and enhanced client engagement.
- Reducing cancellation rates and increased partner reliability to 99% within my portfolio by identifying root causes and implementing necessary actions, ensuring high end-user satisfaction.
- Effectively overseeing the management and growth of 2-3 key accounts, consistently meeting their requirements.
- Increasing merchant's investment on platform around 3% MoM.
Community Management Lead
Careem
02.2023 - 11.2023
- Proactively identifying opportunities for improvement in the development of the captain and customer experience, driving initiatives to enhance satisfaction and engagement.
- Collaborating closely with a diverse range of stakeholders, including City Operations, Marketing, Customer Care, and third-party partners, to ensure alignment and synergy in achieving shared goals.
- Working collaboratively with cross-functional teams to enhance the efficiency and accuracy rate of the Chatbot, enabling it to effectively address a wider range of inquiries.
- Innovating and implementing creative solutions tailored to assist captains in escalating and resolving their problems efficiently, fostering a supportive and collaborative environment.
- Compiling and preparing insightful reports on a monthly, quarterly, and annual basis, providing key stakeholders with valuable insights to inform strategic decision-making and drive continuous improvement initiatives.
Community Management Executive
Careem
12.2021 - 02.2023
- Collaborating with stakeholders across the organisation to evaluate and enhance the end-to-end captain experience, while also contributing to the development of new services to meet evolving needs.
- Effectively addressing and resolving complaints and requirements raised by both customers and captains, ensuring high levels of satisfaction and retention.
- Assisting the automation team in refining and optimising the Chat-bot to improve accuracy and effectiveness in addressing inquiries and resolving issues.
- Innovating and implementing creative solutions tailored to assist captains in escalating and resolving their problems effectively, fostering a supportive and collaborative environment.
Supply Operations Intern
Careem
08.2021 - 12.2021
- Managed captain activation process, ensuring smooth onboarding and compliance with company policies.
- Conducted comprehensive training sessions for new captains, familiarizing them with operational protocols and standards.
- Proactively collected feedback from captains, providing insights for continuous improvement initiatives.
- Served as primary contact for procuring assets, ensuring efficient supply chain management.
- Led full sampling project and coordinated captains' activities, showcasing strong organizational and project management abilities.
Contact Center Executive
Umniah
09.2020 - 04.2021
- Handled inbound calls (Tech and non-Tech).
- Handled outbound campaigns.
- Resolved tickets and handled customer issues.
- Communicated with different stakeholders to solve customer issues.
Sales Representative
Xiaomi Jo
12.2019 - 04.2021
- Welcomed customers and assisted them in their purchase orders.
- Achieved and exceeded the expectations in sale targets.
- Effective persuasion skills in selling.
Contact Center Executive
Aramex
07.2019 - 10.2019
- Contacting with the courier and the Australian operations to solve customer issues.
- Handled Manager calls and solved complex tickets.
- First patch to handle Aramex-Fast way (Australia) Inbound calls.
- Handled United Arab Emirates outbound calls, customer's delivery requests.
Education
BBA - Risk Management
The American University of Madaba
Madaba, Jordan09.2022
Skills
- Data-driven decision making
- Effective communication
- Adaptability to change
- Strategic task management
- Quality control
- Collaborative team member
- Detail-oriented approach
- Results-driven
- Effective relationship management
- Data-driven decision making
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Growth Account Manager
Deliverect
01.2025 - 06.2025
Account Manager
Careem
11.2023 - 12.2024
Community Management Lead
Careem
02.2023 - 11.2023
Community Management Executive
Careem
12.2021 - 02.2023
Supply Operations Intern
Careem
08.2021 - 12.2021
Contact Center Executive
Umniah
09.2020 - 04.2021
Sales Representative
Xiaomi Jo
12.2019 - 04.2021
Contact Center Executive
Aramex
07.2019 - 10.2019
BBA - Risk Management
The American University of Madaba
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