Raneem Innab
Sales & Telemarketing Specialist
Joradan
Summary
Enthusiastic Human Resources beginner with a foundation in Human Resources Management and a passion for learning. Possess Strong communication skills, attention to detail, and a passion for contributing to HR functions. Seeking hands-on experience in recruitment, employee relations, and administrative tasks to grow professionally and make a positive impact within a dynamic team environment.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Telemarketing Executive
Jo Academy
06.2023 - Current
- Providing the customer with information about company's products or services from retail brand, through daily phone calls .
- Making calls to invite clients to an educational events organized by the company related to their educational interests
- converting customer inquiries into sales opportunities .
- Generating repeat business by promoting new offers to customers .
- directing customer inquiries to advice or service that meets their needs .
- work quickly and complete the full picture of the company .
- the ability to communicate in a professional manner with customers and internal departments of the company .
- Actively listen, record and respond customer communications .
Telesales Representative
OSN TV
11.2021 - 02.2023
- Matching customer queries and interests with OSN' s products and services portfolio utilizing all opportunities to make a successful Upgrades and to up- sell.
- Apply the OSN approved selling technique through each phone call to deliver a compelling and engaging conversation each time.
- Making outbound calls and contact old VIP customers and convince them with our product.
- Identify customer pain points and work backwards from there to achieve high customer satisfaction.
- Work on CRM platform.
- Ensure that each customer receives full product information and a clear understanding of the subscription journey. To achieve individual sales targets set by Revenue management.
- Fully understand and keep up- to- date with the range of market offers and promotions, as well as business updates that govern existing subscriptions. Display excellent standard's in all i do and inspire others to do the same, and that i operate within legislative, regulatory and company policies and procedures.
Customer Service Executive
Extensya
06.2021 - 11.2021
- Customer Service & follow up via email, live chat, social media, or Inbound/outbound phone calls.
- Showing empathy for frustrated customers and cheering them up.
- Follow up with the customers to make sure they got their problem solved.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Human Resources Management Diploma
HRMD, Talal Abu-Ghazaleh University College
Jordan, Amman02.2024
Business Administration And Management
Al-Isra’a Private University
Joradan, Amman 04.2001 -
Skills
Timeline
Telemarketing Executive
Jo Academy
06.2023 - Current
Telesales Representative
OSN TV
11.2021 - 02.2023
Customer Service Executive
Extensya
06.2021 - 11.2021
Business Administration And Management
Al-Isra’a Private University
04.2001 -
Human Resources Management Diploma
HRMD, Talal Abu-Ghazaleh University College