Summary
Overview
Work History
Education
Skills
Timeline
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Raneem Innab

Raneem Innab

Sales & Telemarketing Specialist
Joradan

Summary

Enthusiastic Human Resources beginner with a foundation in Human Resources Management and a passion for learning. Possess Strong communication skills, attention to detail, and a passion for contributing to HR functions. Seeking hands-on experience in recruitment, employee relations, and administrative tasks to grow professionally and make a positive impact within a dynamic team environment.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Telemarketing Executive

Jo Academy
06.2023 - Current
  • Providing the customer with information about company's products or services from retail brand, through daily phone calls .
  • Making calls to invite clients to an educational events organized by the company related to their educational interests
  • converting customer inquiries into sales opportunities .
  • Generating repeat business by promoting new offers to customers .
  • directing customer inquiries to advice or service that meets their needs .
  • work quickly and complete the full picture of the company .
  • the ability to communicate in a professional manner with customers and internal departments of the company .
  • Actively listen, record and respond customer communications .

Telesales Representative

OSN TV
11.2021 - 02.2023
  • Matching customer queries and interests with OSN' s products and services portfolio utilizing all opportunities to make a successful Upgrades and to up- sell.
  • Apply the OSN approved selling technique through each phone call to deliver a compelling and engaging conversation each time.

  • Making outbound calls and contact old VIP customers and convince them with our product.
  • Identify customer pain points and work backwards from there to achieve high customer satisfaction.
  • Work on CRM platform.
  • Ensure that each customer receives full product information and a clear understanding of the subscription journey. To achieve individual sales targets set by Revenue management.
  • Fully understand and keep up- to- date with the range of market offers and promotions, as well as business updates that govern existing subscriptions. Display excellent standard's in all i do and inspire others to do the same, and that i operate within legislative, regulatory and company policies and procedures.

Customer Service Executive

Extensya
06.2021 - 11.2021
  • Customer Service & follow up via email, live chat, social media, or Inbound/outbound phone calls.
  • Showing empathy for frustrated customers and cheering them up.
  • Follow up with the customers to make sure they got their problem solved.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

Human Resources Management Diploma

HRMD, Talal Abu-Ghazaleh University College
Jordan, Amman
02.2024

Business Administration And Management

Al-Isra’a Private University
Joradan, Amman
04.2001 -

Skills

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Timeline

Telemarketing Executive

Jo Academy
06.2023 - Current

Telesales Representative

OSN TV
11.2021 - 02.2023

Customer Service Executive

Extensya
06.2021 - 11.2021

Business Administration And Management

Al-Isra’a Private University
04.2001 -

Human Resources Management Diploma

HRMD, Talal Abu-Ghazaleh University College

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Raneem InnabSales & Telemarketing Specialist