Raneem Abu Alhija
Amman
Summary
Results-driven professional with experience in sales engineering, sales support, and sales operations. Skilled in CRM management, lead qualification, sales pipeline coordination, performance reporting, and customer relationship management. Experienced in supporting management through data analysis, KPI tracking, and process coordination to improve operational efficiency and achieve business targets. Holds a Bachelor's degree in Civil Engineering with strong communication and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Support Engineer
Aqualine water technology
amman
11.2025 - Current
- Supported the sales team with technical expertise throughout the sales cycle.
- Analyzed customer requirements and recommended appropriate technical solutions.
- Managed and maintained customer information, opportunities, and sales activities using the CRM system.
- Prepared monthly and quarterly sales performance reports and management reports.
- Coordinated between the management department and cross-functional teams, ensuring effective communication, timely follow-up, and smooth execution of business processes.
- Conducted customer feedback calls and managed follow-up activities to ensure high customer satisfaction.
- Performed quality control (QC) calls to verify service quality and ensure compliance with company standards.
- Followed up with the sales team on leads to minimize delays and ensure timely progression through the sales pipeline.
- Qualified and evaluated pre-sales leads, conducted initial pre-checks, and ensured lead readiness before assigning opportunities to the sales team.
- Monitored new leads and supported the sales team in achieving monthly and quarterly sales targets.
- Tracked purchase orders (POs) and coordinated with internal teams to ensure accurate processing and timely completion.
- Coordinated with engineering and project teams to ensure solution feasibility and smooth customer onboarding.
- Built and maintained strong customer relationships by providing ongoing technical and operational support.
Sales Engineer
Aqualine water technology
Amman
12.2024 - 11.2025
- Skilled in lead generation, client outreach, proposal preparation, and contract handling.
- Strong background in CRM use, monthly lead follow-up, and sales reporting.
- Experienced in building strong client relationships.
- Proactive in engaging with NGOs, identifying mega projects, and reaching the required number of points of contact (POCs).
- Generate leads through online platforms, field prospecting, referrals, and events.
- Negotiate prices, payment terms, and close deals in alignment with company policies.
- Meet or exceed monthly and quarterly sales targets.
- Act as the primary point of contact for clients post-sale to ensure a smooth transaction and ongoing satisfaction.
- Guide clients through contract signing, documentation, payment schedules, and plot handovers.
- Build long-term relationships that enhance client loyalty and brand reputation.
- B2B sales professional with experience in water and wastewater treatment projects and equipment.
Sales
Jo academy
05.2024 - 11.2024
- My main responsibility was established, develop and maintain positive customer relationships.
- Reach out to customer leads through cold calling.
- Achieve agreed upon sales targets and outcomes within schedule.
- Familiarity to CRM systems and Excellent selling, negotiation and communication skills.
- B2C, sell services directly to the customers mainly educational services.
Education
Bachelor's degree - civil engineering
Albalqaa applied university
Jordan01-2024
Skills
- Autocad
- 2D Engineering
- MS Office
- Communication skills
- Client relationship management
- Lead generation
- Sales reporting
- CRM management
- Customer feedback analysis
- Project coordination
- Market research
- Sales and negotiation
- Customer relationship management
Languages
Arabic
English
Custom
Redesign and restructuring of a wastewater project, Design of low operating and low maintenance cost of decentralized wastewater treatment plant in rural semi-arid areas with an excellent degree.
Certification
- Iso Certifications
- Training
- Marketing and Automations Courses
- Quantity surveying and specifications
- Advanced Excel
- Human resources
- Tot (Training of trainers)
Timeline
Sales Support Engineer
Aqualine water technology
11.2025 - Current
Sales Engineer
Aqualine water technology
12.2024 - 11.2025
Sales
Jo academy
05.2024 - 11.2024
Bachelor's degree - civil engineering
Albalqaa applied university