Randa Nofal
Secretary
Amman
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
Office Manager
Khayrat Al Khaleej for Industry & Trading LLC
07.2017 - 02.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Financial Management Analyst
Al Rai Schools
05.2014 - 06.2017
- Recorded, interpreted and communicated financial data and plans.
- Enhanced financial reporting accuracy by streamlining data collection and analysis processes.
- Collaborated with cross-functional teams to improve efficiency and effectiveness of financial operations.
- Supported senior management with strategic planning initiatives through detailed financial analysis and insightful recommendations.
- Implemented cost control measures, achieving significant savings in departmental budgets.
- Developed strong relationships with external partners such as banks, auditors, insurers which contributed to successful negotiations.
- Improved month-end close process by identifying inefficiencies and implementing solutions that reduced time spent on manual tasks.
Sales Coordinator and Office Manager
Polyworld Fzco Regional Office
11.2009 - 04.2014
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets through coaching, mentoring, and guidance.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Coordinated product demonstrations to showcase key features for sales prospects.
- Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Customer Service and Securities Depository
Jordan Saudi Emirates Financial Investments Co.
11.2006 - 10.2009
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
- Facilitated smooth securities settlements by timely execution of instructions for cash and positions movements.
- Ensured compliance with regulatory requirements by meticulously maintaining accurate records of securities transactions.
- Optimized workflow processes through regular audits of operational procedures, identifying areas for improvement.
- Increased accuracy in reporting through careful review and validation of financial data inputted into various systems.
- Efficiently managed multiple priorities while maintaining strong attention-to-detail skills necessary for accurate processing.
- Maintained high levels of data integrity within internal databases by conducting routine quality control checks on all entries related to securities transactions.
- Collaborated with internal departments such as sales, trading desks, and compliance to ensure seamless end-to-end processing of securities transactions.
- Enhanced client satisfaction by efficiently resolving trade discrepancies and settlement issues.
- Achieved a higher level of client service excellence through consistent communication regarding transaction statuses, issue resolutions, or other pertinent information required during the course of daily operations.
Executive Administrative Assistant
Al Yamama Company
10.1997 - 09.2004
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
Education
Diploma - Secretary
Philadelphia University
Jerash, Jordan 04.2001 -
High School Diploma -
Sukaina School
Amman 04.2001 -
Skills
Customer service
Administrative support
Office management
Data entry
Organizational skills
Office administration
Staff management
Bookkeeping
Employee supervision
Operations management
Scheduling and calendar management
Customer relations
Certification
Computer Skills - Computeach
Timeline
Office Manager
Khayrat Al Khaleej for Industry & Trading LLC
07.2017 - 02.2020
Financial Management Analyst
Al Rai Schools
05.2014 - 06.2017
Sales Coordinator and Office Manager
Polyworld Fzco Regional Office
11.2009 - 04.2014
Customer Service and Securities Depository
Jordan Saudi Emirates Financial Investments Co.
11.2006 - 10.2009
Diploma - Secretary
Philadelphia University
04.2001 -
High School Diploma -
Sukaina School
04.2001 -
Language Skills ( English - Italian ) - British Council
04-1998
Computer Skills - Computeach
01-1998
Executive Administrative Assistant
Al Yamama Company
10.1997 - 09.2004
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