RANA MASALHA

• Worked with board of directors to establish objectives and decisively lead operations, Monitored operations to assess and highlight results.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Boosted branch sales by developing and deepening customer loyalty through incentive programmes.
• Performed monthly and quarterly employee performance appraisals, Set strategic plans to govern functioning of operations.
• Registration and follow-up of students in branches.

- Created and directed sales team training and development programmes, Analysed sales to identify top-performing products.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Developed and customised sales pitches to target specific customer personas.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends,Identified and qualified new sales prospects to continually meet targets.
- Optimised sales methods to best engage, acquire and retain customers.
- Supervising the planning and implementation of targeted sales and marketing strategies.
- Supported front-line sales teams with well-coordinated administrative operations, Produced regular reports with in-depth detail of sales performance.
- Represented organisation to public at trade exhibitions and conventions, driving awareness of [Product or Service].
- Hired and trained dedicated and high-achieving sales teams,Coached team members to reach and exceed weekly and monthly sales goals, Collected customer and market feedback and reported information to company leadership.
- Completed customer orders with speed and accuracy.
- Delivered services to customer locations within target timeframes,Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Analysed data and information to identify issues and create tailored solutions.

- Supervising all important meetings and conferences held by college deans with teachers of various subjects or departments at the university.
- Examining all files related to the attendance and absence of students and students from the various colleges of this university.
- Keep all important and official university files or papers in a suitable place and out of the reach of these students.
- Providing training and qualification courses or workshops to help students accomplish the tasks and activities required of them in the different departments.
- Working to organize the times of all teachers of the various colleges of the university, as appropriate appointments are determined for each of these teachers.
- Preparing very important official letters from the university president, and working to print these letters periodically and continuously.

• Supported learners to get maximum benefit from work placements.
• Used industry-leading CRM software to document customer account data and track performance metrics.
• Worked with accuracy and efficiency to accomplish goals.
• Handled escalated complaints, quickly implementing solutions to restore customer satisfaction.
• Evaluated customer feedback and sales data to inform future forecasts and strategies.

• Resolved complaints with proactive problem-solving and analysis.
• Participated in meetings to discuss goals and sales target.
• Provided professional and helpful support to new and existing clients.