Summary
Overview
Work History
Education
Skills
volunteering
University training specializing in Social Work
Timeline
Generic
RAMI MAHMOUD ABU AL-GHANAM

RAMI MAHMOUD ABU AL-GHANAM

Amman,AM

Summary

Position Title professional of summary:

I graduated from the University of Jordan with a very good grade in social work. I have many volunteering experiences at this field in a several Governments, Local and Global organizations, Social Work allowed me to improve my skills and personality. And I have a very good work experience in a call center for two years, working from home nor at the company, and working in the call center field helped me to develop my skills more and more.

Overview

2
2
Languages
3
3
years of post-secondary education
2
2
years of professional experience

Work History

Call Center Agent

CS-MENA COMPANY
Amman, Amman, Khalda
08.2019 - 09.2021

Nature of work focuses on communicating with customers and emphasising orders, receive customer complaints and provide them with correct information, convincing customers to receive orders, and filling out questionnaire with customers through a call to improve the application services in the future. We were used to doing work either from home or in company offices.

Education

Bachelor of Arts - Social Work

University of Jordan
Amman
09.2016 - 08.2019

Skills

Creativity

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volunteering

I had a great opportunity to be a volunteer in many of different Governmental, civil, and private organizations that helped me directly and indirectly polishing my skills, I have a volunteer certificate from:

  • Committees Princess Basma Center / Madaba 2009-2017.
  • Madaba Youth Center 2010-2015.
  • Majesty King Abdullah II Fund for Student Services and Graduate Assistants - University of Jordan 2018-2019.
  • Community Development and Service Center - University of Jordan 2018-2019.
  • Volunteer at the Makani Project (3) UNICEF / Sweileh Feb 2018- May 2018.
  • Participated in the program Quest Scope for Social Development within the House of Education and Rehabilitation of Children in conflict with the law/ Amman at (Sadiq) program Jan 2019- Dec 2019.
  • Syrian American Medical Association SAMS Dec 2019- Jul 2020.
  • Jordanian Psychiatric Rehabilitation Society SAFSAF Center Oct 2020 – Present.

University training specializing in Social Work

Drug Enforcement Administration Addiction Treatment Center Tabarbour

We were doing individual case studies and offering group programs, as well as doing post-follow-up to improve patients' behavior and reducing relapse in drug addiction.

Timeline

Call Center Agent

CS-MENA COMPANY
08.2019 - 09.2021

Bachelor of Arts - Social Work

University of Jordan
09.2016 - 08.2019
RAMI MAHMOUD ABU AL-GHANAM