Rami Shaban
Vancouver
Summary
Results-driven IT professional with hands-on experience in cybersecurity, technical support, and systems administration. Proven ability to resolve complex technical issues, manage secure infrastructure, and support end-users with a high level of service. Skilled in Linux, Docker, networking protocols, and automation scripting. Self-motivated and adaptable, with strong problem-solving skills and a passion for continuous learning. Seeking to leverage technical expertise in a cybersecurity analyst or IT-focused role to enhance organizational security and performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Spring Financial
11.2023 - 02.2025
- Resolved an average of 50+ technical support tickets per week at Spring Financial, achieving a 95% customer satisfaction rating by utilizing remote troubleshooting tools and effective communication strategies
- Conducted system installations and upgrades for over 100 desktop and mobile devices at Spring Financial, enhancing operational efficiency by 30% through the deployment of automated patch management and system monitoring solutions
- Configured and managed network security protocols for Spring Financial's infrastructure, which increased data protection measures by 25% and minimized unauthorized access incidents by implementing stringent firewall settings and streamlined VPN access
- Developed targeted training sessions for Spring Financial's staff, cutting repetitive IT problem reports by 50% by integrating interactive workshops and digital resources
Loan Advisor
Spring Financial
02.2023 - 11.2023
- Applied advanced credit analysis techniques to present viable lending options, ensuring a streamlined approval process with a 95% success rate in application acceptance
- Analyzed and assessed financial documents such as income statements and credit reports to determine loan eligibility and risk factors using financial analysis software
- Monitored payment schedules using financial software to signal delinquencies and initiated assistance measures on 90% of targeted debtor accounts
- Conducted thorough examination of loan applications using various verification tools to ensure data precision and completeness, improving processing efficiency by 20%
- Verified accuracy of documentation such as income statements, tax returns, bank statements and other related documents
Senior Marketing Consultant
The Acquisition Group
04.2022 - 10.2023
- Conducted customer needs assessments and exceeded sales targets by 20%.
- Delivered support and relationship management, generating 10+ referrals/month.
Quality Assurance Analyst
Aramex
04.2018 - 07.2021
- Led migration from Genesis to Queue Metrics, increasing operational efficiency by 25%.
- Analyzed large datasets to improve customer workflow, reducing complaints by 30%.
- Ensured data accuracy and consistency across internal systems.
Education
Post Grad- Diploma - information Techonology
Tamwood
Vancouver, BC12.2023
Bachelor - Finances and Banking, International Business Management
Hashemite University
12.2020
Skills
- Technical Support
- Troubleshooting
- Documentation
- Remote Desktop
- Ticketing Systems
- Data Migration
- Automation
- Scripting
- Python
- PowerShell
- Networking
- VPNs
- Routing Protocols
- Linux
- Unix
- Systems Administration
- Problem-Solving
- Critical Thinking
- Attention to Detail
Certification
CompTIA A+ – Verified, 2024
CompTIA Network+ – Verified, 2024
Timeline
IT Support Specialist
Spring Financial
11.2023 - 02.2025
Loan Advisor
Spring Financial
02.2023 - 11.2023
Senior Marketing Consultant
The Acquisition Group
04.2022 - 10.2023
Quality Assurance Analyst
Aramex
04.2018 - 07.2021
Bachelor - Finances and Banking, International Business Management
Hashemite University
Post Grad- Diploma - information Techonology
Tamwood
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