Enam Mosa Ghanayem
Amman
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Head of Operations
Circle Global Logistics
05.2023 - Current
- Served as a liaison between clients, carriers, and other stakeholders throughout the entire shipping process to ensure smooth coordination of efforts.
- Maintained accurate documentation for all shipments, ensuring compliance with customs regulations and international trade laws.
- Collaborated with sales teams to develop tailored freight forwarding solutions that met unique client requirements.
- Ensured timely delivery of shipments with diligent tracking and communication between carriers, shippers, and warehouse personnel.
- Managed complex shipping routes to provide seamless end-to-end service for global clientele.
- Streamlined freight forwarding processes by implementing advanced software solutions and optimizing workflows.
- Improved customer satisfaction by providing proactive updates on shipment status and responding promptly to inquiries.
- Negotiated competitive rates with carriers, resulting in cost savings for both the company and clients.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
Operations Coordinator
Amazon shipping service, ADDRESS
11.2016 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Kept corporate departments and customers updated on critical shipments.
- Prepared updated shipment reports for executives and clients.
- Performed freight processing functions, assisting associates with irregularities in Sea , Land and Air freight.
- Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
- Entered shipping information into computer system and estimated freight and postal rates.
- Created documents of load plans, cargo cleanliness inspections and transportation processes.
- Negotiated and arranged transport of goods with shipping or freight companies.
English Teacher
Al-karameh School
11.2015 - 06.2016
- Administered assessments and standardized tests to evaluate student progress
- Prepared and implemented lesson plans covering required course topics
- Established appropriate deadlines and provided complete instructions for reading assignment and homework
- Led interesting and diverse group activities to engage students in course material
- Cultivated relationships with parents for complete support network
- Prepared comprehensive English curriculum for multiple classes
- Helped students develop important learning skills and good study habits useful in trade school or college education
- Consulted with teachers in other disciplines to identify and adopt successful instructional strategies
- Worked with administrators on behavioral issues to support needs of students
- Coordinated activities to encourage interest in reading
- Supported student skill development in alignment with personal and academic goals
- Planned coursework to introduce students to important literature
- Planned dynamic lessons to increase student comprehension of books and literary concepts
- Kept classroom organized, clean and safe for students and visitors
- Adapted lesson plans and curricula to student interests, increasing GPAs and student engagement
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways
Education
Bachelor of Science - English language and literature
University of Jordan
Amman - Jordan 04.2011 - 04.2015
High School Diploma -
Rabaa Al-Adawiya School
Amman, AM 09.2009 - 06.2011
Skills
Computer and internet networking(Windows, Microsoft Office& Advanced) Expert & wide knowledge in computer skills, Internet, MS office and Microsoft Outlook
I am very ambitious, co-operative person with high sense of responsibility
Ability for quick learning new knowledge & application if needed
Ability to work under pressure
Communication& Contact: ability to communicate orally, in writing or via electronic means
Special education
Reading assignments
Grammar principles
Logistics expertise
Customer Relations
Delegation
Employee scheduling
Additional Information
- Note: All documents available upon request.
Timeline
Head of Operations
Circle Global Logistics
05.2023 - Current
Operations Coordinator
Amazon shipping service, ADDRESS
11.2016 - Current
English Teacher
Al-karameh School
11.2015 - 06.2016
Bachelor of Science - English language and literature
University of Jordan
04.2011 - 04.2015
High School Diploma -
Rabaa Al-Adawiya School
09.2009 - 06.2011
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