Rami Aletaywi
IT Manager
Amman
Summary
I am an experienced IT Manager with over 15 years of experience in the field. I Have a proven record of accomplishment of success in managing and implementing digital transformation strategies, coordinating systems, policies and procedures, and managing relationships with third party partners. My expertise includes ITIL, COBIT, Agile methodology, and IT security. Also, i have experience in managing and motivating diverse teams, as well as in managing and maintaining servers, networks, and hardware. Additionally, I have 9 years of experience as an Outsource IT Consultant, Lecturer and Trainer in IT Advance topics.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
IT Manager
Almaharat International School
09.2021 - 06.2023
- Developing and implementing IT plans and strategies that align with school's strategy.
- Creating and maintaining documentation for IT policies, procedures and protocols
- Developing and maintaining IT budget and ensuring that resources allocated efficiently.
- Managing relationships and negotiate contracts and service agreements with external vendors and ensuring that performance metrics are met.
- Managing and maintaining school's IT inventory and software licenses.
- Overseeing daily operations and maintenance of school's IT systems and infrastructure.
- Setting and enforcing IT standards, policies and procedures.
- Managing and motivating team of IT staff.
- Ensuring security and protection of school's data and network systems.
- Managing and maintaining servers, hardware, and software systems.
- Coordinating with other departments to ensure that technology is being used effectively and efficiently including teachers and staff to integrate technology into curriculum.
- Improvements of using technology in teaching and learning.
- Providing IT support and training to teachers, staff and students.
- Creating and implementing disaster recovery plan.
- Managing and maintaining school's website and cloud-based email systems.
- Supervising implementation and maintenance of security cameras.
- Staying current with latest technology trends and making recommendations for upgrades and new equipment to improve school's IT systems and infrastructure.
IT Manager
Bunat Alghad Academy (International schools)
10.2017 - 09.2021
- Plan, organize, control and evaluate IT, digital transformation strategy Aligned with the school strategies and objectives to Delivery a digital technologies using Agile methodology
- Analyze, Design, implement, develop, and coordinate systems, policies and procedures for all related to information technology department
- Manage relationships with third party digital delivery partners, focusing on performance management against agreed SLA's and KPI's, and negotiate and shape a deal including understanding pricing and risk
- Work with IT team to regularly monitor and review operation and on demand tasks meet the performance against SLAs
- Set IT services standards, policies, and procedures
- Using ITIL Platform
- Unify and regulate hardware and software standards
- Based on COBIT framework
- Manage and motivate Teachers and management staff to engage and work with the latest technology with diverse skills and backgrounds
- Managing and maintain all physical and virtual servers, domain controller, database server, file server and endpoint server
- Managing, configure and mentoring all relate equipment and devices, UTM, Routers, Switches, Access Point, Interactive Boards, and Computers
- Ensure Security of data, Network Access and Backup and Disaster Recovery systems and endpoint security
- Manage staff Interview, recruiting, and coaching employees, communicating job expectations and appraising their performance
- Analysis, managing and mentoring applications, school management system (ERP), VPN
- Manage website portals and cloud based schools emails
- Managing, configure and mentoring all NVRs, DVRs, IP Cameras, CCTV, AHD Cameras
- Mentoring, Tracking System for school buses.
IT Manager
Sands National Academy (International schools)
06.2015 - 09.2017
- Manage information technology department, team and equipment
- Plan, organize, control and evaluate IT strategy and operations
- Design, develop, implement and coordinate systems, policies and procedures
- Ensure security of data, network access and backup systems
- IT alignment with business, staff, and systems to contribute the organizational policies
- Manage staff by recruiting, and coaching employees, communicating job expectations and appraising their performance.
Outsource IT Consultant, Lecturer and Trainer in Advance IT Topics
Falcons Training and Consulting Center
05.2015 - 07.2017
IT Manager, Lecturer and Trainer in Advance IT Topics
Falcons Training and Consulting Center
01.2014 - 06.2015
Network Engineer and Systems Administrator
Sands National Academy
03.2010 - 12.2013
- Understands project and development plans and able to clearly articulate roles, project goals, and timelines
- Establishes responsible deadlines and work plans
- Develop and maintain the academy's intranet that will provide an accurate and immediate source of information to all employees
- Assist personnel of other departments as a computer resource
- Provide on-the-job training to new department staff members.
Networking, Programming trainer & lecturer
Skills Company For Technology And Human Resource Development
09.2007 - 09.2009
- Designing course materials and other documents such as handouts, manuals and exercises
- Suggesting and providing IT solutions to business and management problems
- Installing, supporting and maintaining new server hardware and software infrastructure
- Managing email, anti-spam, virus protection and all security issue
- Setting up active directory user accounts, permissions, authorizations and passwords
- Monitoring network usage
- Ensuring the most cost-effective and efficient use of servers
- Ensuring that all IT equipment complies with industry standards
- Analyzing and resolving faults, ranging from a major system crash to a forgotten password
- Undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet
- Providing training and technical support for users
- Supervising other staff, such as help desk technicians
- Working closely with other departments/organizations and collaborating with other IT staff
- Planning and implementing future IT developments and undertaking project work
- Managing the website and keeping internal networks running
- Monitoring the use of the web by employees
- Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary.
Networks, Programming lecturer
Geneva Academe For Computer Studies Center
12.2006 - 06.2007
- Training software applications (word processing, databases, spreadsheets, internet and email, presentations and desktop publishing…etc.)
- Set up and maintain computer stations and software for Extensity training programs
- Preparing the learning environment and resources, including setting up IT equipment
- Set up and maintain the Learning Studio computer stations
- Supporting corporate applications; internal corporate servers, user desktops, etc
- Troubleshooting, backup, and archiving.
Education
Master of Science - Computer Science
Al-Zaytoonah University
Amman , Jordan 09.2014 - 06.2017
Bachelor of Science - Software Engineering
Philadelphia University
Jerash, Jordan 09.2003 - 01.2007
Skills
Cloud Computingundefined
Certification
MCSA: Windows Server 2012, Microsoft License F106-1032
Training
- 03/2017 - 04/2017, Quality Expert Of Training Management (ISO 10015), Multi Fields, Amman, Jordan
- 12/2014 - 03/2015, Project Management Professional (PMP), change zone, Amman, Jordan
- 03/2008 - 03/2008, Communication And Presentation Skills, Skills Company For Technology And Human Resource Development, Jeddah, Saudi Arabia
- 02/2007 - 04/2007, Cisco Certified Network Associated (CCNA), Ansab Academe Center, Amman, Jordan
- 11/2006 - 02/2007, Microsoft Certified System Engineer (MCSE), Ansab Academe Center, Amman, Jordan
- 04/2006 - 06/2006, Microsoft ASP.NET (Using Visual C#), Jitawi For Consultations And Computer Training, Amman, Jordan
- 01/2006 - 03/2006, Microsoft Visual C#, Jitawi For Consultations And Computer Training, Amman, Jordan
Affiliations
- Membership in (JCS) Jordan Computer Society
- Membership in (JSEF) Jordanian Software Engineers Forum
- Membership in (IEEE) Institute of Electrical and Electronics Engineers
- Membership in (PMI) Project Management Institute
Personal Information
- Date of Birth: 10/30/84
- Nationality: Jordanian
- Marital Status: Married
Profiles
https://www.linkedin.com/in/ramietaywi/
Timeline
IT Manager
Almaharat International School
09.2021 - 06.2023
IT Manager
Bunat Alghad Academy (International schools)
10.2017 - 09.2021
IT Manager
Sands National Academy (International schools)
06.2015 - 09.2017
Outsource IT Consultant, Lecturer and Trainer in Advance IT Topics
Falcons Training and Consulting Center
05.2015 - 07.2017
MCSA: Windows Server 2012, Microsoft License F106-1032
12-2014
MCSE: Server Infrastructure, Microsoft License F118-8847
12-2014
MCSA: Office 365, Microsoft License F118-8845
12-2014
MS: Implementing Microsoft Azure Infrastructure Solutions, Microsoft License F143-9821
12-2014
Master of Science - Computer Science
Al-Zaytoonah University
09.2014 - 06.2017
MCPS: Microsoft Certified Professional, Microsoft License E549-4589
01-2014
IT Manager, Lecturer and Trainer in Advance IT Topics
Falcons Training and Consulting Center
01.2014 - 06.2015
Network Engineer and Systems Administrator
Sands National Academy
03.2010 - 12.2013
Networking, Programming trainer & lecturer
Skills Company For Technology And Human Resource Development
09.2007 - 09.2009
Networks, Programming lecturer
Geneva Academe For Computer Studies Center
12.2006 - 06.2007
Bachelor of Science - Software Engineering
Philadelphia University
09.2003 - 01.2007
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