Rama Hamarneh
Sales Account Manager- Sales
Amman
Summary
Dynamic professional with a strong work ethic and exceptional client relations skills. Proven ability to enhance customer satisfaction and streamline processes, while effectively managing travel coordination. A dedicated team player, recognized for building lasting relationships and delivering results in fast-paced environments. Detail-oriented and adept at problem-solving.
Overview
9
9
years of professional experience
4
4
Languages
Work History
PA GM
JLPC (Jordanian Lebanese Perfume Cosmetic Co.
Amman, Jordan
09.2024 - 01.2025
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Real Estate Agent
Arafat Estate And Marketing
Doha
03.2023 - 10.2023
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Advertised client properties through websites, social media, and real estate guides.
Sales Executive Intern
Gulf Business Center
Doha
01.2023 - 03.2023
- Supported senior executives in negotiating contracts with key accounts, securing long-term business partnerships.
- Strengthened client relationships by providing excellent customer service and addressing their needs promptly.
- Assisted in closing deals with prospective clients, resulting in increased revenue for the company.
- Developed sales presentations to effectively communicate product benefits and features to potential clients.
Sales Representative
Invest Bank
Amman, Jordan
03.2022 - 12.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Account Manager
Rivage
Amman, Jordan
03.2021 - 03.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Streamlined internal processes for better efficiency in account management tasks.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Improved overall team productivity by implementing best practices in organization and time management.
- Boosted client retention by developing and implementing comprehensive account management strategy.
Front Desk Receptionist + Acting TL
The Boulevard Arjaan By Rotana
Amman, Jordan
03.2019 - 01.2022
- Greeted guests at front desk and engaged in p
- leasant conversations while managing check-in process.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Providing Proper Training For new employees from the dynamic of conducting an exceptional experience for the client from the moment of the initial booking until check out also conducting training on the Opera system and ensuring that each employee is able to have the knowledge to facilitate the job requirements and tasks.
Night Manager
Fujairah Rotana Resort & Spa
Fujairah UAE
01.2018 - 03.2019
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Streamlined night audit processes for more accurate financial reporting, enhancing financial integrity.
- Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Maintained meticulous records of nightly operations, aiding in smooth transition between shifts.
- Ensured safety of guests through thorough monitoring of property, conducting security checks, and addressing potential risks.
- Conducted regular audits of night shift activities to identify and rectify operational inefficiencies.
Front Desk Agent
Amman Rotana
Amman
06.2016 - 01.2018
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Education
Bachelor of Business Administration - Business Administration
Psut Princess Sumaya University For Technology
Amman 04.2001 -
Skills
Client relations & Customer service
Strong communication skills
Time management with the ability of multitasking & organization
Personal correspondence
Strong work ethic
Travel coordination
Strong problem solver
Professional and mature
Dedicated team player with a motivational personality
Detail-oriented mindset
Great at building Client relations and maintaining them
Timeline
PA GM
JLPC (Jordanian Lebanese Perfume Cosmetic Co.
09.2024 - 01.2025
Real Estate Agent
Arafat Estate And Marketing
03.2023 - 10.2023
Sales Executive Intern
Gulf Business Center
01.2023 - 03.2023
Sales Representative
Invest Bank
03.2022 - 12.2022
Account Manager
Rivage
03.2021 - 03.2022
Front Desk Receptionist + Acting TL
The Boulevard Arjaan By Rotana
03.2019 - 01.2022
Night Manager
Fujairah Rotana Resort & Spa
01.2018 - 03.2019
Front Desk Agent
Amman Rotana
06.2016 - 01.2018
Bachelor of Business Administration - Business Administration
Psut Princess Sumaya University For Technology
04.2001 -