Rama Al Sharif - SHRM CP
Amman
Summary
As an ambitious Human Resources Specialist, I possess a comprehensive understanding of HR policies. My dedication lies in ensuring recruitment effectiveness and closely monitoring the efficiency of teams and individual employees. Proficient in complex problem-solving and adept at making swift decisions under high-pressure situations, my objective is to secure a dynamic HR position within a progressive organization. I aim to leverage my expertise in performance management, employee engagement, and various other HR areas .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Talent Acquisition& Culture Specialist
ZenHR
11.2023 - Current
- Educate candidates and employees on culture, career growth, benefits, and advantages of working for company.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Utilized social media and ATS platforms to source potential candidates and build pipeline of qualified talent.
- Partnered on development and delivery of compelling, brand-centric creative content alongside multiple platform content and marketing leaders.
- Analyzed existing systems and databases and recommended system enhancements to solve business needs
- Utilized recruitment technology tools and platforms to streamline recruitment processes.
- Coordinating external recruitment requirements in collaboration with ZenHR's clients to deliver potential candidates as per client requests.
- Work on 360 evaluation forms and templates and implement them depending on organizational goals
Human Resources Officer
Nuqul group, Fine Hygienic Holding
09.2023 - 11.2023
- HRIS Systems: HCM ORACLE
- Designing and delivering training programs
- Develop and implement comprehensive onboarding and orientation plans for new hires
- Ensure a smooth transition for new employees, introducing them to our company culture and values
- Attract and recruit top talent
- Develop and maintain a pipeline of qualified candidates for various roles
- Identify training needs across the organization and design relevant programs
- Create and analyze TROI reports to measure the effectiveness of talent management strategies
- Utilize the Oracle Human Capital Management (HCM) system to streamline HR processes and enhance talent management capabilities
- Develop and manage rewards and recognition programs to motivate and retain top talent
- Identify and nurture high-potential employees, providing them with growth opportunities
- Collaborate with department heads to align talent management strategies with organizational goals.
Human Resources Specialist
Shipa World
11.2021 - 09.2023
- Responsible of creating the HR department from scratch.
- Doing Recruitment and onboarding processes, including posting job openings, screening resumes, conducting interviews, and coordinating new hire orientation
- Administer employee benefits programs, including health insurance and social security
- Maintain accurate employee records, including personnel files and HRIS data
- Assist with performance management processes, including goal setting, performance evaluations, and disciplinary actions
- Maintain employee relations issues, including conflict resolution
- Creating, modifying, and implementing various organizational development documents such as policies, rules, and job descriptions.
- Responsible of the whole offboarding process including Exit interviews.
Freelance Human Resources Trainer
TAG, Talal Abu Ghazaleh knowledge Center
06.2023 - 08.2023
- Design, develop, and update training programs that cover a wide range of HR topics
- Conduct engaging and interactive training sessions for employees, managers, and HR staff
- Utilize various instructional techniques, such as presentations, role-plays, case studies, group discussions, and simulations, to deliver effective training
- Conduct evaluations and assessments to measure the effectiveness of training programs
- Gather feedback from participants and make necessary adjustments to improve the quality of future training sessions
- Establish and track quality department goals and objectives
- Evaluate interactions between associates and customers to assess personnel performance and customer satisfaction
- Conduct monthly one-to-one sessions to assess employees' interaction with customers weaknesses and improvements
- Evaluate strengths and weaknesses of candidates through effective screening processes
- Advertised job opportunities on social media, do reference checks, interviews, and full onboarding
- Conduct interviews and evaluate candidate qualifications
- Coordinate reference checks.
Recruitment Specialist and Quality Coach
Shipa World
07.2020 - 11.2021
- Establish and track quality department goals and objectives.
- Evaluate interactions between associates and customers to assess personnel performance and customer satisfaction.
- Conduct monthly one to one sessions to assess employees' interaction with customers weaknesses and improvements.
- Evaluate strengths and weaknesses of candidates through effective screening processes.
- Advertised job opportunities on social media, do reference checks, interviews, and full onboarding.
- Conduct interviews and evaluate candidate qualifications Coordinate reference checks
Telemarketing Sales Representative
Shipa World
12.2018 - 12.2019
- Set up appointments with interested customers according to schedule availability
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Conduct outbound calls to prospective customers with the objective of generating sales leads and promoting our products or services
- Follow company scripts and sales processes while also incorporating personalized approaches to engage customers effectively.
Customer Care Representative
CSC Byeond
09.2019 - 05.2019
- Set up appointments with interested customers according to schedule availability
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Conduct outbound calls to prospective customers with the objective of generating sales leads and promoting our products or services
- Follow company scripts and sales processes while also incorporating personalized approaches to engage customers effectively.
Education
Bachelor of Arts - English And Italian Languages And Literature
University of Jordan
06.2020
Skills
- Talent Acquisition
- Employee Relations
- Manager Coaching and Training
- HRIS Applications ZENHR , ZENATS
- HRIS Applications Oracle
- Complex Problem-Solving
- Microsoft Office and Visio
- LinkedIn Recruiter
- Employee and Applicant Assessment
Languages
Arabic
Proficient
C2
English
Proficient
C2
Italian
Intermediate
B1
Certification
- Certified Human Resources Professional , SHRM -CP, Valid until 2026
Timeline
Talent Acquisition& Culture Specialist
ZenHR
11.2023 - Current
Human Resources Officer
Nuqul group, Fine Hygienic Holding
09.2023 - 11.2023
Freelance Human Resources Trainer
TAG, Talal Abu Ghazaleh knowledge Center
06.2023 - 08.2023
Human Resources Specialist
Shipa World
11.2021 - 09.2023
Recruitment Specialist and Quality Coach
Shipa World
07.2020 - 11.2021
Customer Care Representative
CSC Byeond
09.2019 - 05.2019
Telemarketing Sales Representative
Shipa World
12.2018 - 12.2019
Bachelor of Arts - English And Italian Languages And Literature
University of Jordan
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