Rama Almasri

• Motivated, trained and disciplined employees to meet performance benchmarks.
• Assisted front-line staff with handling difficulties, resolving problems.
• Assigned job roles.
• Oversaw opening and closing of branch and monitoring the cash transactions.
• Set schedule for tellers and customer service representatives.
• Monitoring the customer service team and teller team .
• following up on clients objections and complains with the management
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.

• Triaged incoming calls to coordinate effective responses.
• Managed smooth transition of work between shifts to minimize communications disruptions.
• Directed and monitored team members for compliance with communication, quality and performance standards.

I have created and developed the department , following the cards issuing , transactions and objections , send the cards issuing request and deliver them to the branches

and other tasks belong to the ATM cards.

cards section - Retail Management

following up on the cards transactions

following the transactions objections

following on the fraud transactions

following on clients complains

and many other tasks belong to the bank cards

• Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
• Following up on the customer request and arrange for their shipments
• I was handling specified customer accounts and handling all their requirement from Aramex.