Rakan Fathi Abdulhafez
Software Engineering
Amman
Summary
Results-driven software engineer with extensive hands-on experience in performance, functional, integration, system, and user acceptance testing. Proven ability to identify and resolve issues efficiently while ensuring high-quality software delivery. Skilled in collaborating with cross-functional teams to enhance product performance and user satisfaction. Committed to continuous improvement and staying current with industry trends to drive innovation and excellence in software development.
Overview
8
8
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Senior Account Executive
Enterprise Rent-A-Car
01.2024 - Current
- As a Senior Account Executive, Developing and managing key client relationships to drive and ensure the execution of marketing campaigns and projects effectively. This involves developing strategic plans, Capturing new business opportunities, and ensuring the alignment of client needs. I address inquiries, handle problems efficiently, and ensure customer satisfaction by improving communication and problem-solving skills. With vast experience in sales and account management, high levels of client satisfaction can be maintained with long-lasting partnerships. Customer Service is a Passion to me.
Rental Sales Agent
Europcar Mobility Group
07.2021 - 05.2023
- Effectively manage 40+ drivers and dispatch operations. Handle fleet coordination among branches and rental stations, Prioritizing reservations and customer needs. Expertly manage corporate invoicing and monthly financial tasks. Ensure seamless processes through maintenance handover and registration renewals while maintain strong customer service focus.
Fleet Support Coordinator - Rental agent
Budget Car Rental
01.2018 - 06.2021
- Responsible for the expiration and renewal of licenses and vehicles insurance. Buying and selling vehicles. Implemented and updated application modules under the direction of Senior. Preparing and sending reports. accomplished in rental customer service, focusing on agreement creation, reservation management and operational efficiency. Proficient in recording transactions and generating daily reports to facilitate decision-making. Coordinate seamless client transfers to tourist destinations and manage vehicle logistics. Committed to delivering exceptional customer experiences, driven by clear communication and maintain attention to details.
Education
Bachelor's Degree - Information Technology, Software Engineer
Al Ahliyya Amman University
Jordan, As Salt01.2018
Skills
Account management
Relationship building
Deadline management
Customer service
Microsoft office
Certification
Introduction to Microsoft Excel, coursera
Timeline
Senior Account Executive
Enterprise Rent-A-Car
01.2024 - Current
Rental Sales Agent
Europcar Mobility Group
07.2021 - 05.2023
Fleet Support Coordinator - Rental agent
Budget Car Rental
01.2018 - 06.2021
Bachelor's Degree - Information Technology, Software Engineer
Al Ahliyya Amman University