Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAJAA AL-NAJJAR

Protection / Case Management
Amman

Summary

Operations and Case Management professional with 10+ years of experience in administrative coordination, documentation, scheduling, and stakeholder liaison. Skilled in operational support, database management, reporting, and maintaining confidentiality. Strong organizational and process monitoring skills, with fluency in Arabic and English. Experienced in coordinating multi-stakeholder workflows and supporting service delivery in structured environments.

Overview

8
8
years of professional experience

Work History

Project Assistant – Case Management (Scheduling)

International Organization for Migration (IOM)
08.2023 - 03.2025
  • Scheduled appointments and coordinated follow-ups for case management services, ensuring timely delivery.
  • Maintained accurate, confidential records and databases (START) for case tracking.
  • Liaised with internal teams to support operational efficiency and service delivery.

Senior Case Manager

Institute for Family Health (IFH)
04.2023 - 07.2023
  • Conducted assessments and developed individualized case plans.
  • Coordinated referrals to health, legal, and protection services.
  • Maintained detailed, confidential records and reports to ensure data accuracy and accountability.

Child Protection & Women Protection Case Manager

International Medical Corps (IMC)
07.2017 - 03.2023
  • Managed case management services for children and women, ensuring proper documentation.
  • Delivered awareness sessions and training, contributing to operational support.
  • Liaised with stakeholders to facilitate coordination and maintain records.

Education

Bachelor’s Degree - Business Administration

Hashemite University
Jordan
01.2014

Skills

Administrative & Operational Support

Timeline

Project Assistant – Case Management (Scheduling)

International Organization for Migration (IOM)
08.2023 - 03.2025

Senior Case Manager

Institute for Family Health (IFH)
04.2023 - 07.2023

Child Protection & Women Protection Case Manager

International Medical Corps (IMC)
07.2017 - 03.2023

Bachelor’s Degree - Business Administration

Hashemite University
RAJAA AL-NAJJARProtection / Case Management