Rahaf Jaber
Amman
Summary
Results-driven Sales, Marketing, and Customer Service Professional with a proven track record in fast-paced, competitive environments. Skilled in customer relations, administration, scheduling, and team leadership. Excels in multitasking, prioritizing, and delivering exceptional service. A natural leader who drives revenue growth and fosters strong client relationships.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Client Success Associate
Clarity Debt Resolution Inc
Amman
02.2023 - Current
- Maintained high level of customer satisfaction by delivering exceptional service and addressing client feedback promptly while handling over 50 files per day.
- Expertise in building strong client relationships and understanding their needs.
- Strong verbal and written communication skills for effective team and customer interactions.
- Played a role as member of the first batch in Jordan, contributing to successful establishment and growth of Client Success team.
- Completed opening and closing functions to meet operational needs
Operations Supervisor and Team Leader
Cloud Crowd
Amman
03.2021 - 08.2023
- Developed and implemented effective training modules focused on customer service skills, resulting in reduction in agent onboarding time by %50, increase in customer satisfaction ratings, and improved overall customer service quality.
- Successfully managed and processed payroll ensuring accuracy and timely delivery of payments.
- Developed and executed comprehensive client onboarding strategy with exceptional account management tailored to meet their needs.
- Implemented HR policies and procedures that enhanced employee satisfaction and ensured compliance with regulations.
Marketer and Social Media Consultant
Freelancer
Amman
06.2022 - 07.2023
- Design and execute targeted digital advertising campaigns to reach potential buyers, breeders, and enthusiasts of Arabian horses with minimum reach increase by 200%
- Create comprehensive marketing strategies tailored to Arabian horse studs, considering target audience and industry trends.
- Market high-quality visual content of Arabian horses to showcase their beauty and appeal across various marketing channels.
Marketing and Public Relations Manager
Horsmuntiy Magazine
Amman
05.2022 - 09.2022
- Executed social media strategies to boost brand awareness, engage followers, and drive audience growth.
- Forged partnerships with industry influencers, fostering collaborative content creation and increasing exposure.
- Rebranded horse magazine, enhancing brand recognition and market visibility.
- Demonstrated expertise in organizing and executing successful horse shows.
- Increased ticket sales for fundraising event by 65%, gaining event recognition in press and on social media.
Committee Manager
English Language Olympia
Amman
04.2017 - 05.2022
- Orchestrated and managed event rentals, overseeing meticulous planning, setup coordination, and staffing arrangements to ensure seamless execution.
- Maintained consistent on-site presence during events, guaranteeing delivery of high-quality experiences and addressing any issues promptly for over 2000 attendees and volunteers.
- Attentively listened to guest requests and skillfully coordinated provision of required services through appropriate staff members, ensuring optimal guest satisfaction.
- Sourced and secured suitable event venues, rigorously verifying capacity and aligning them with event plans for seamless and successful execution.
Customer Service Associate
Amazon
Amman
05.2021 - 04.2022
- Achieved consistently high customer satisfaction with effective issue resolution, reducing escalations and complaints while handling over 40 calls per day.
- Demonstrated flexibility in adapting to changing customer needs, company policies, and procedures.
- Implemented "message us" communication, enhancing customer satisfaction and response times in the first patch.
Marketing Consultant
Freelancer
Amman
12.2017 - 01.2019
- Develop and execute comprehensive marketing strategies aligned with business goals.
- Conduct thorough market research to identify target audiences, market trends, and competitive landscape.
- Create and enhance brand identity and positioning to effectively differentiate products or services.
- Produce compelling content, including blog posts, articles, and social media content, to engage and educate audiences.
- Managed annual marketing budgets for 3 clients
Cashier Salesperson
Claire’s City Mall / Al Shaya Group
Amman
09.2017 - 12.2017
- Understanding of sales principles and strategies to up-sell or cross-sell products, meet sales targets, and maximize revenue while handling over 80 customers per day.
- Collaboration and cooperation with colleagues to achieve store goals and deliver positive customer experience.
- Strong attention to detail, ability to multitask, and prioritize tasks to ensure smooth store operations.
- Organized and detail-oriented with strong work ethics.
Sales Operations Coordinator
Kenzi Toys
Amman
09.2016 - 08.2017
- Continuously review and improve sales processes and tools for enhanced efficiency.
- Assist in training and onboarding of new sales team members.
- Collaborate with sales team to develop accurate sales forecasts and monitor performance against targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures
- Successfully drove new product lines to increase annual profits by 50%
Education
Bachelor of Arts - Marketing
Applied Science Private University
Amman 10.2016 - 02.2021
High School Diploma -
Al Jazeera Secondary School
Amman, AM 08.2013 - 07.2015
Skills
Marketing Strategy
Team Leadership
Customer Service
Account Management
Supervision and Training
Organizational Skills
Analytical Thinking
Adaptability and Flexibility
Sales and Negotiation
Accomplishments
- Events, Social Work, And Achievements
- Organizer in Middle East Championship 2022 (Arabian horse show)
- Organizer and DC in Jordan Bred Show 2022 (Arabian horse show)
- Usher in the first Food Security Youth Conference, World Associates (May 2022)
- Mental health and human relations trainings (Step Up 1, 2018)(Step Up 2, 2018)
- Human Resources, Accounting, and Financial Management trainings IIP (2018)
- University representative at the National Youth Conference (2017-2019)
- Main Presenter for ASU got talent (2017)
- Organizer in ASU starts event (University talent show, 2017)
- Organizer for multiple academic and entertainment student activities at college and university level (2016-2020)
- University Usher for social and academic events (2016-2021)
Certification
Fundamentals of digital marketing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fundamentals of digital marketing
12-2023
Client Success Associate
Clarity Debt Resolution Inc
02.2023 - Current
Marketer and Social Media Consultant
Freelancer
06.2022 - 07.2023
Marketing and Public Relations Manager
Horsmuntiy Magazine
05.2022 - 09.2022
Customer Service Associate
Amazon
05.2021 - 04.2022
Operations Supervisor and Team Leader
Cloud Crowd
03.2021 - 08.2023
Marketing Consultant
Freelancer
12.2017 - 01.2019
Cashier Salesperson
Claire’s City Mall / Al Shaya Group
09.2017 - 12.2017
Committee Manager
English Language Olympia
04.2017 - 05.2022
Bachelor of Arts - Marketing
Applied Science Private University
10.2016 - 02.2021
Sales Operations Coordinator
Kenzi Toys
09.2016 - 08.2017
High School Diploma -
Al Jazeera Secondary School
08.2013 - 07.2015