Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rahaf  Joudeh

Rahaf Joudeh

Amman,Sport City

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Overview

7
7
years of professional experience

Work History

Supervisor and Customer Service

Mukhta Mall
Amman
04.2021 - Current
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Sales Assistant

Retal Group
Amman
04.2020 - 04.2021
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Informed customers about current promotions and discounts.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.

Call Center

Crystal Amman
Amman
04.2019 - 10.2020
  • Managed the daily operations of the call center team.

Receptionist

Platinum Academy
Amman
10.2018 - 04.2019
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.

Education

Diploma - Administrative Information System

Al Balqa Applied University
Al Salt
06-2018

Skills

  • Team management
  • Performance reporting
  • Process improvement
  • Resource allocation
  • Communication skills
  • Time management

Timeline

Supervisor and Customer Service

Mukhta Mall
04.2021 - Current

Sales Assistant

Retal Group
04.2020 - 04.2021

Call Center

Crystal Amman
04.2019 - 10.2020

Receptionist

Platinum Academy
10.2018 - 04.2019

Diploma - Administrative Information System

Al Balqa Applied University
Rahaf Joudeh