Raghad Sawalhi
Summary
Experienced Senior Product Professional with 5+ years in startups, leading impactful product initiatives in collaboration with PMs, designers, and engineers. Skilled in leveraging customer insights and data to craft user-centered strategies, prioritize features, and drive measurable growth. Proven expertise in managing cross-functional collaborations and delivering high-quality solutions in fast-paced environments. Passionate about scaling innovative products that exceed user expectations and deliver significant business impact.
Overview
5
5
years of professional experience
Work History
Product Operations Manager
Maqsam
02.2022 - Current
- Managed Product Rollouts: Planned and executed product rollouts for over 20 features, including user training, comprehensive testing, and internal communications, ensuring seamless implementation and alignment with stakeholders.
- Developed Customer-Centric Solutions: Built and refined a user-friendly help center based on customer feedback from surveys and usage analytics, reducing support ticket volumes by 30% and boosting NPS by 18%.
- Collaborated Across Teams: Worked closely with cross-functional teams, including design, engineering, and operations, to optimize workflows and align product initiatives with strategic business goals.
- Spearheaded Roadmapping: Collaborated with the Director of Product to create and present product roadmaps, influencing senior stakeholders to secure buy-in for key features and strategic initiatives.
- Operational Problem-Solving: Directed strategic initiatives to resolve operational challenges, such as optimizing task workflows, resulting in a noticable improvement in team productivity.
- Documentation and Process Management: Developed and maintained comprehensive documentation, including SOPs and process workflows, ensuring consistency and efficiency within the product team.
- KPI Monitoring and Reporting: Defined, tracked, and reported on KPIs, creating data dashboards that informed senior stakeholders and led to a 20% improvement in feature adoption rates.
Senior Project Coordinator
Abdul Aziz AlGhurair School of Advanced Technology (ASAC)
Amman, Jordan
10.2021 - 01.2022
- Proposal Development: Prepared and submitted comprehensive proposals in response to RFPs, outlining software solution designs and implementation strategies in collaboration with ASAC as the development entity.
- Quality Assurance: Designed and implemented random sampling processes to detect and prevent production variations and failures, ensuring consistent delivery of high-quality solutions.
- Finance Coordination: Collaborated with the finance department to ensure accurate and timely billing for milestone achievements during project development, maintaining financial accountability.
- Project Oversight: Managed multiple concurrent projects, maintaining exceptional quality standards and delivering results that exceeded stakeholder expectations.
- Cross-Department Communication: Facilitated seamless communication between departments to enhance collaboration, resolve bottlenecks, and drive project success.
- End-to-End Project Management: Directed full-cycle project execution, from planning to delivery, adhering to strict quality control standards and timelines.
- Market Research for Expansion: Conducted in-depth research on potential partners in the educational and ICT sectors, identifying opportunities for global growth and strategic expansion.
- Stakeholder Coordination: Acted as the primary coordinator for projects, managing diverse teams within a flat organizational structure to ensure alignment with project objectives.
- Roadmap Creation: Developed detailed project roadmaps, clearly defining milestones and timelines to motivate teams and ensure timely and efficient project completion.
Project Coordinator
Abdul Aziz AlGhurair School of Advanced Technology (ASAC)
Amman, Jordan
12.2019 - 09.2021
- Cross-Functional Collaboration: Coordinated and streamlined communication between cross-functional teams within LTUC to ensure projects were delivered within specified constraints, fostering alignment and efficiency.
- Multi-Project Management: Successfully managed five concurrent projects, tracking performance, meeting PMO standards, and navigating the unique constraints of each initiative to ensure successful outcomes.
- Quality Assurance: Conducted periodic surveys to verify adherence to PMO guidelines and standards, ensuring consistent quality across projects.
- Process Optimization: Designed and implemented an improved internal operational process at ASAC, leading to a 70% improvement in the quality of project deliverables.
- Stakeholder Engagement: Built and maintained strong working relationships with internal and external partners, including JRS, Dar Abu Abdullah, DRC, and AGFE, ensuring collaboration and mutual success.
- Training and Facilitation: Conducted and facilitated engaging meetings and training sessions for internal and external partners, delivering high-level, dynamic presentations that effectively conveyed key objectives.
- Data Visualization: Developed Power BI dashboards to visually demonstrate progress, highlight milestones, and provide actionable insights for PMO, stakeholders, and upper management.
- Forecasting and Analysis: Performed numerical analysis to accurately forecast project deliverables over defined periods, enabling better planning and decision-making.
- Operational Process Improvement: Streamlined operational workflows and documented enhanced procedures by developing comprehensive SOPs, promoting consistency and efficiency.
- On-Site Issue Resolution: Collaborated with on-site personnel and delegated tasks effectively to resolve day-to-day issues, ensuring smooth project execution.
Education
BSc - Computer Engineering
Princess Sumaya University For Technology (PSUT)
Amman, Jo06-2018
Skills
- Strategic Product Planning
- End-to-End Product Delivery
- Product Lifecycle Management
- Market Research & Competitive Analysis
- Metrics Development and Tracking
- Agile Methodologies (Scrum, Kanban)
- Data-Driven Decision Making
- Process Improvement & Documentation
- Wireframing and Prototyping (Figma)
- Basics of SQL
- Data Analysis
- A/B Testing and Experimentation
- APIs and Integrations
- Product Analytics Tools
- UX/UI Principles
- Software Development Lifecycle (SDLC)
- Data Visualization (Tableau, Power BI)
- Business Process Modeling
- MS Office Suite
- Stakeholder Management
- Cross-Functional Collaboration
- Customer-Centric Approach
- Product Launches & Positioning
- Communication & Leadership
- Emotional Intelligence & Empathy
- Adaptability & Resilience
- Time Management & Prioritization
- Conflict Resolution
- Leadership & Influence
- Active Listening & Feedback Delivery
- Creativity & Innovation
- Bias for Action
- Critical Thinking & Analytical Reasoning
Languages
English
Arabic
Timeline
Product Operations Manager
Maqsam
02.2022 - Current
Senior Project Coordinator
Abdul Aziz AlGhurair School of Advanced Technology (ASAC)
10.2021 - 01.2022
Project Coordinator
Abdul Aziz AlGhurair School of Advanced Technology (ASAC)
12.2019 - 09.2021
BSc - Computer Engineering
Princess Sumaya University For Technology (PSUT)