Raghad Sawalhi
Summary
Experienced Senior Product Professional with 5+ years in startups, leading impactful product initiatives in collaboration with PMs, designers, and engineers. Skilled in leveraging customer insights and data to craft user-centered strategies, prioritize features, and drive measurable growth. Proven expertise in managing cross-functional collaborations and delivering high-quality solutions in fast-paced environments. Passionate about scaling innovative products that exceed user expectations and deliver significant business impact.
Overview
5
5
years of professional experience
Work History
Product Operations Manager
Maqsam
02.2022 - Current
- Managed Product Rollouts: Planned and executed product rollouts for over 20 features, including user training, comprehensive testing, and internal communications, ensuring seamless implementation and alignment with stakeholders.
- Developed Customer-Centric Solutions: Built and refined a user-friendly help center based on customer feedback from surveys and usage analytics, reducing support ticket volumes by 30% and boosting NPS by 18%.
- Collaborated Across Teams: Worked closely with cross-functional teams, including design, engineering, and operations, to optimize workflows and align product initiatives with strategic business goals.
- Spearheaded Roadmapping: Collaborated with the Director of Product to create and present product roadmaps, influencing senior stakeholders to secure buy-in for key features and strategic initiatives.
- Operational Problem-Solving: Directed strategic initiatives to resolve operational challenges, such as optimizing task workflows, resulting in a noticable improvement in team productivity.
- Documentation and Process Management: Developed and maintained comprehensive documentation, including SOPs and process workflows, ensuring consistency and efficiency within the product team.
- KPI Monitoring and Reporting: Defined, tracked, and reported on KPIs, creating data dashboards that informed senior stakeholders and led to a 20% improvement in feature adoption rates.
Senior Project Coordinator
Abdul Aziz AlGhurair School of Advanced Technology (ASAC)
10.2021 - 01.2022
- Proposal Development: Prepared and submitted comprehensive proposals in response to RFPs, outlining software solution designs and implementation strategies in collaboration with ASAC as the development entity.
- Quality Assurance: Designed and implemented random sampling processes to detect and prevent production variations and failures, ensuring consistent delivery of high-quality solutions.
- Finance Coordination: Collaborated with the finance department to ensure accurate and timely billing for milestone achievements during project development, maintaining financial accountability.
- Project Oversight: Managed multiple concurrent projects, maintaining exceptional quality standards and delivering results that exceeded stakeholder expectations.
- Cross-Department Communication: Facilitated seamless communication between departments to enhance collaboration, resolve bottlenecks, and drive project success.
- End-to-End Project Management: Directed full-cycle project execution, from planning to delivery, adhering to strict quality control standards and timelines.
- Market Research for Expansion: Conducted in-depth research on potential partners in the educational and ICT sectors, identifying opportunities for global growth and strategic expansion.
- Stakeholder Coordination: Acted as the primary coordinator for projects, managing diverse teams within a flat organizational structure to ensure alignment with project objectives.
- Roadmap Creation: Developed detailed project roadmaps, clearly defining milestones and timelines to motivate teams and ensure timely and efficient project completion.
Project Coordinator
Abdul Aziz AlGhurair School of Advanced Technology (ASAC)
12.2019 - 09.2021
- Cross-Functional Collaboration: Coordinated and streamlined communication between cross-functional teams within LTUC to ensure projects were delivered within specified constraints, fostering alignment and efficiency.
- Multi-Project Management: Successfully managed five concurrent projects, tracking performance, meeting PMO standards, and navigating the unique constraints of each initiative to ensure successful outcomes.
- Quality Assurance: Conducted periodic surveys to verify adherence to PMO guidelines and standards, ensuring consistent quality across projects.
- Process Optimization: Designed and implemented an improved internal operational process at ASAC, leading to a 70% improvement in the quality of project deliverables.
- Stakeholder Engagement: Built and maintained strong working relationships with internal and external partners, including JRS, Dar Abu Abdullah, DRC, and AGFE, ensuring collaboration and mutual success.
- Training and Facilitation: Conducted and facilitated engaging meetings and training sessions for internal and external partners, delivering high-level, dynamic presentations that effectively conveyed key objectives.
- Data Visualization: Developed Power BI dashboards to visually demonstrate progress, highlight milestones, and provide actionable insights for PMO, stakeholders, and upper management.
- Forecasting and Analysis: Performed numerical analysis to accurately forecast project deliverables over defined periods, enabling better planning and decision-making.
- Operational Process Improvement: Streamlined operational workflows and documented enhanced procedures by developing comprehensive SOPs, promoting consistency and efficiency.
- On-Site Issue Resolution: Collaborated with on-site personnel and delegated tasks effectively to resolve day-to-day issues, ensuring smooth project execution.
Education
BSc - Computer Engineering
Princess Sumaya University For Technology (PSUT)
Amman, Jo06-2018
Skills
- Strategic Product Planning
- End-to-End Product Delivery
- Product Lifecycle Management
- Market Research & Competitive Analysis
- Metrics Development and Tracking
- Agile Methodologies (Scrum, Kanban)
- Data-Driven Decision Making
- Process Improvement & Documentation
- Wireframing and Prototyping (Figma)
- Basics of SQL
- Data Analysis
- A/B Testing and Experimentation
- APIs and Integrations
- Product Analytics Tools
- UX/UI Principles
- Software Development Lifecycle (SDLC)
- Data Visualization (Tableau, Power BI)
- Business Process Modeling
- MS Office Suite
- Stakeholder Management
- Cross-Functional Collaboration
- Customer-Centric Approach
- Product Launches & Positioning
- Communication & Leadership
- Emotional Intelligence & Empathy
- Adaptability & Resilience
- Time Management & Prioritization
- Conflict Resolution
- Leadership & Influence
- Active Listening & Feedback Delivery
- Creativity & Innovation
- Bias for Action
- Critical Thinking & Analytical Reasoning
Languages
English
Arabic
Timeline
Product Operations Manager
Maqsam
02.2022 - Current
Senior Project Coordinator
Abdul Aziz AlGhurair School of Advanced Technology (ASAC)
10.2021 - 01.2022
Project Coordinator
Abdul Aziz AlGhurair School of Advanced Technology (ASAC)
12.2019 - 09.2021
BSc - Computer Engineering
Princess Sumaya University For Technology (PSUT)
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