Raghad Al-Kurdi

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department ( Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

• Ensuring a warm friendly welcome to clientele at all times.
• Oversee all reservations, payment and tracking procedures, established for Spa fi as required.
• Provide guidance to clients on the procedures at the spa.
• Excellent phone etiquette.
• Excellent communication skills needed for effective discussions with clients to pi the spa's products and services to them.
• Possess strong organizational skills required for achieving efficiency on the job
• Possess strong knowledge of how work in spark system and opera system BirchStreet system and excel, as well as the ability to use MS office package to p and store information

• Provided clerical support to company employees by copying, faxing, and filing documents.
• provide customer service agent.
• Handle guest complains.
• Assist in developing customer service satisfaction program.