Raghad Al-Kurdi

• Participated in pre-event briefings, staying informed about specific event requirements and expectations.
• Promoted a welcoming atmosphere by greeting guests warmly upon arrival and providing helpful information about the event.
• Facilitated efficient crowd control measures, maintaining orderly movement of guests within the venue.
• Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.

• Successfully handled customer inquiries and complaints in timely and professional manner.
• Provided friendly and efficient customer service to guests and visitors.
• Proactively superior problem-solving and conflict resolution.
• Proactively assisted customers with their needs and inquiries.
• Provide knowledgeable support to guests regarding hotel amenities and offerings.
• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

• Promote gym membership, services and fitness classes to all prospective new members.
  
• Answer all customer queries and manage complaints, ensuring customer satisfaction.
  
• Excellent communication skills with clients and collect gym member feedback regarding the service and any improvements they feel could be made.
  
• Accurately maintain the internal accounts system, inputting data regarding daily sales and filing.
  
• Ensure the reception and locker areas are kept clean and tidy, ensuring all brochures and products are properly displayed.

Correctly performing administrative tasks, such as allocating rooms for the guests and checking reservation lists for requests, answering incoming telephone calls, such as taking reservations for the restaurant in accordance with the standards manner, and problem-solving skills to effectively handle customer complaints and ensure customer satisfaction.