Rafat Alsyouri
Customer Service
Amman,AM
Summary
Well-qualified customer service familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Seals Assistant
M.ashour Sons Co
AMMAN, AM
12.2018 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Gathered and prepared sales materials in preparation for sales meetings.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Front Office Supervisor
Yellow Cap Pizza Co
AMMAN, AM
01.2016 - 12.2018
- Coached employees through day-to-day work and complex problems.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared, and delivered reports to various departments.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Handled office contracts like leases, utilities and employee agreements.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Dispersed petty cash to employees and collected and managed receipts.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored customer service trends and provided insights to management team for further improvement.
Education
Highschool Graduated - Hotel And Restaurant Hospitality
Alfarooq
Amman 08.2008 - 06.2010
Skills
Point of sale operation
Store opening and closing
Stocking and replenishing
Till counting
Product and service sales
Sales expertise
Microsoft applications proficiency
Organization
Multitasking Abilities
Planning and Coordination
Training and Development
Dependable and Responsible
Good Telephone Etiquette
Teamwork and Collaboration
Written Communication
Timeline
Seals Assistant
M.ashour Sons Co
12.2018 - Current
Front Office Supervisor
Yellow Cap Pizza Co
01.2016 - 12.2018
Highschool Graduated - Hotel And Restaurant Hospitality
Alfarooq
08.2008 - 06.2010