RAED Alzaro
Amman
Summary
Dynamic and results-driven Product Compliance Process Expert with a strong background in ensuring regulatory adherence and process optimization in the e-commerce industry. With extensive experience at Amazon in Jordan, supporting operations in UAE, KSA, and EGY, with excel in managing compliance operations, leading teams, and implementing effective strategies to meet organizational goals. Possessing a Bachelor's in Business Administration from Princess Sumaya University for Technology, Skilled in communication, team leadership, KPI management, and proficient in Microsoft Excel and PowerPoint. Fluent in Arabic and English, Holding several certifications, including Writing a Narrative, Compliance Operations, Project Management Fundamentals, Foundations of Food Safety, and Lean Six Sigma Black Belt from Cambridge College Global. Have the ability to drive compliance initiatives and streamline processes, committed to upholding the highest standards of quality and safety. References are available upon request.
Overview
6
6
years of professional experience
Work History
Product Compliance Process Expert (SME)
Amazon
12.2022 - Current
- Master key global product regulatory requirement and apply the knowledge in daily product compliance operation including compliance document review, product type classification and product testing, and post launch.
- Point of Contact to Amman node for restricted products program.
- Reports on Monthly basis - Monthly Business review (MBR) conducted for previous month.
- Handle new/complex products to address critical compliance requirement from business and selling partners,
- Handle selling partner and other key stakeholder engagement and training by through effective communication, training and other channels, provide support timely and correctly,
- Maintain vendor management process documentation and training.
- Handling compliance crisis or escalations, and address product compliance concerns timely and correctly.
- Compliance Operation focal point of worldwide projects including new system launch, new task on-boarding, and Kaizen activities.
- Ensure that good ideas are consistently implemented across all tasks to improve efficiency and standardize process workflows to meet KPI goals.
- Understand business and identify potential areas of improvement from a technical perspective or regulatory risk.
- Improved user productivity and efficiency through system training and support.
- Mentored junior team members, contributing to their professional growth and development.
- Facilitated workshops aimed at capturing current state processes, eliciting requirements, and developing future state solutions aligned with organizational objectives.
- Reduced costs with strategic resource allocation and capacity planning.
Senior Product Compliance Associate
Amazon
12.2020 - 12.2022
- Implementing, Initiating and working on World-wide projects
- Modify & Allocate rules based on product category on daily basis to team to do business as usual
- Classify products based on their potential hazardous risk, for regulatory storage and transportation purposes
- Deep dives on task related issues to identify the root cause and propose corrective actions
- Audit the Amazon website and identify dangerous, prohibited, restricted/regulated and non-compliant products
- Review of compliance documents, communication with the Selling Partners or Stakeholders.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Product Compliance Associate
Amazon
09.2018 - 12.2020
- Review products to ensure they meet country regulations & policies across 3 marketplaces (Egypt, Saudi Arabia & UAE)
- Monitoring new hires, Quality report generated on weekly basis made for new hires to drive production
- Modify & Allocate rules based on product category on daily basis to team to do business as usual
- Meet productivity and quality metrics as well as contribute to team and business goals.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Worked varied hours to meet seasonal and business needs.
Education
Bachelor's - Business Administration
Princess Sumaya University For Technology
Amman, Jordan09.2018
High School Diploma -
Al-Khaleej School
Riyadh, Saudi Arabia2013
Skills
- Customer experience
- Operational Excellence
- Process Monitoring
- Lean Six Sigma
- Process Automation
- Problem-solving abilities
- Time Management
- Process Mapping
- Product compliance
- Compliance knowledge
- Regulatory knowledge
- Legal Research
Accomplishments
Lean six sigma black belt from Cambridge college global
Writing a Narrative
Compliance Operations: RP Fundamentals Project Management Fundamentals Foundations of Food Safety
Languages
Arabic
Native language
English
Advanced
C1
References
References Reference available upon request.
Timeline
Product Compliance Process Expert (SME)
Amazon
12.2022 - Current
Senior Product Compliance Associate
Amazon
12.2020 - 12.2022
Product Compliance Associate
Amazon
09.2018 - 12.2020
Bachelor's - Business Administration
Princess Sumaya University For Technology
High School Diploma -
Al-Khaleej School
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