Radwan Halabieh
Field service engineer
Amman,AM
Summary
Experienced in Business development, with diagnostics, repair, and maintenance of technical equipment. Utilizes analytical skills to approach new clients, identify and resolve issues quickly and efficiently. Track record of strong communication and client management, ensuring high levels of customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Field Service Engineer & Reverse Engineering Specialist
Bridge Gap engineering
07.2024 - Current
- Improve client service and spear parts supply.
- Improving company clients list by approaching new costumers.
- Coordinate contract activities with client operations team.
- Hiring and managing subcontractors (installation & construction) – drafting contracts and terms.
- Review and submit contractors’ invoices, following contract terms - period and or completed jobs.
- Preparing reports for management and for clients.
- Leading commissioning teams and hand over process coordination.
Business Development Manager
Bisan Inc
01.2018 - 01.2023
- Reporting to the CEO, managing all regional projects operations, procurement, assembly, installation, commissioning, and financial activities & regional business development activities for air treatment and fuel systems:
- Successfully delivered more than 4 projects, with a value exceeding 3M $, to various countries including Saudi Arabia, UAE, Jordan. Including fuel systems, clean and wastewater treatment plants and odor control systems.
- Provided services to multiple high-profile clients including Metito, Morangti, Aramco, among others.
- Collaborated with the Design Department to improve the margin of profits on all supplied projects, transforming the procurement and operations strategies and approaches.
- Reduced cost and enhanced the quality of remote operations by improving management method and devising procedures, gaining control over performance.
- Introducing new technologies to the company product line including Bio scrubbers and carbon filters.
MIDDLE EAST OPERATIONS AND PROJECTS MANAGER
ERG (Air Pollution Control) Ltd
01.2007 - 01.2017
- Company Overview: Services provide for an industrial and manufacturing company with more than 80 employees, delivering air purification products and services.
- Reported to Managing Director and directed a team of four. Managed general operations including projects, procurement, assembly, installation, commissioning, and financial and commercial activities.
- Successfully commissioned and delivered more than 100 projects, with a value exceeding 8M GBP, to various countries including Saudi Arabia, UAE, Qatar, Jordan, and Oman.
- Provided services to multiple high-profile clients including BP, Metito, Veolia, QAFCO, ADSSC, and ADNOC, among others.
- Collaborated with the Design Department to improve the margin of profits on all supplied projects, transforming the procurement and operations strategies and approaches.
- Reduced cost and enhanced the quality of remote operations by improving management method and devising procedures, gaining control over performance.
- Contributed in establishing the company's profile and brand as one of the reputable providers in the Middle East.
- Support sales team by seeking new beds and building trust with existing clients.
COMMISSIONING AND FIELD SERVICE LEADER
The Morganti Group Inc
01.2006 - 01.2007
- Company Overview: Delivered commissioning services to a construction company with more than 250 employees, providing infrastructure and construction building and development.
- Spearheaded a team of 25 and reported to the Contracts Manager. Provided services to multiple clients on pipe water network.
- Decommissioned existing pipe network and installed new materials, operating, testing, and disinfecting to ensure smooth functions of assembly.
- Transferred functional areas to the clients and converted all finished water network to GIS Ministry of Water database.
- Successfully and efficiently commissioned and turned-over 60% of projects to clients three months ahead of the agreed contract period.
- Reduced expenses by 35% by analyzing installation problems and developing plans and strategies to resolve issues.
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Ensured compliance with industry regulations through diligent documentation and adherence to established procedures.
Education
Diploma - Architecture Engineering
Al Balqa Applied University
Amman, Jordan09.1999
Skills
- Field operations management
- Equipment installation
- Project management
- Performance testing
- Equipment installation and repair
- Coordinating projects
- Supplier relations
- Safety planning
- Technical drafting
- Equipment testing
- Reliability
- Solidworks modeling
- Microsoft project
- Microsoft Office Suite,
AutoCAD,
AutoCAD 3D
Certification
- Health and Safety at work Management Course (2013) British Safety Council, Horsham, UK
- English Language-Upper Intermediate (2008) British Council, Amman, Jordan
Languages
Arabic (Native), English (Advanced), and German (Intermediate)
Highlights of Expertise
- Strategic Business Planning
- Operational and Project Excellence
- Revenue/Profit Generation and Growth
- Logistics and Warehouse Operations
- Strategy Development and Implementation
- Systems and Productivity Improvement
- Budget Allocation and Utilization
- Transformation and Process Transition
- Internal Control and Management
- Client Relations/Stakeholder Engagement
- Quality Assurance/Safety Compliance
- Leadership, Negotiation, Communication
Timeline
Field Service Engineer & Reverse Engineering Specialist
Bridge Gap engineering
07.2024 - Current
Business Development Manager
Bisan Inc
01.2018 - 01.2023
MIDDLE EAST OPERATIONS AND PROJECTS MANAGER
ERG (Air Pollution Control) Ltd
01.2007 - 01.2017
COMMISSIONING AND FIELD SERVICE LEADER
The Morganti Group Inc
01.2006 - 01.2007
Diploma - Architecture Engineering
Al Balqa Applied University
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