Radwan Al-Jundi

• Establish performance goals for employees and provide feedback on methods for achieving milestones.
• Reduce workflow inconsistencies by recruiting and hiring capable staff members.
• Define clear strategic long and short-term targets and objectives in alignment with company's strategies, evaluate and report outcomes.
• Set attainable targets for employees to drive company success and strengthen motivation.
• Maintain positive customer relations by addressing problems head-on and implement successful corrective actions.
• Expand cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Maintain detailed records of daily progress to identify and correct areas needing improvement.
• Foster professional, organized and comfortable environment for employees.
• Ensuring high levels of productivity are maintained.
• Ensuring the highest levels of quality are met.
• Address customer concerns in reference to products, services rendered or employees' interactions.

Projects & Products

• Arab Life & Accident Insurance Company
• Jordan Insurance Company
• Egyptian Life Takaful Insurance Company – Gulf Insurance Group
• WAFA Insurance Company
• Solidarity Saudi Takaful Co.
• Jerusalem Insurance Company
• RAK Insurance
• ATMC Insurance
• Life Insurance
• Life Brokers Portal & Bancassurance
• Life Illustrator Mobile Application
• Brokerage Management System

Responsibilities

• Conceptualize and deploy enhanced product features and optimized implementation for use in marketing strategies.
• Establish criteria for each milestone within product roadmap as means to measure developmental progress.
• Coordinate project planning and execution with team members and team leads.
• Collect customer requirements, direct testing and conduct continuous evaluations to make proactive adjustments to marketing approaches.
• Define product strategy and roadmaps.
• Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product changes.
• Perform product demos to clients and respond to RFPs.
• Measure the product’s progress towards the company’s goals and translate data into action.
• Define and launch sound iterations to the product. Develop the design, define requirements and make tactical decisions pertaining to execution.
• Scope and prioritize activities based on business and customer impact.
• Feed the overall learning of the organization.
• Complete operational requirements by scheduling and assigning team members; following up on work results.
• Maintain product management staff by recruiting, selecting, orienting, and training employees.
• Contribute to team effort by accomplishing related results as needed.
• Capability Maturity Model Integration (CMMI) Level 4 involvement.

Projects

• Arab Life & Accident Insurance Company
• Jordan Insurance Company
• Egyptian Takaful Company
• Saudi National Insurance Company
• Life Bancassurance

Responsibilities

• Mentor and guide employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Coach team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Demonstrate knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• System, business analysis and product architecture.
• Requirements’ gathering.
• Breaking down each requirement and transform it into tasks from technical and business perspective.
• Creation, management and assignment of development tasks.
• Projects’ deployment.
• Coordinate team logistics.
• Provide team members with a vision of project objectives.
• Ensure discussions and decisions lead toward closure.
• Intervene when necessary to aid the group in resolving issues.
• Encourage creativity, risk-taking and constant improvement.
• Recognize and celebrate team and team members’ accomplishments and exceptional performance.

Projects

• Arab Life & Accident Insurance Company
• Jordan Insurance Company
• Egyptian Takaful Company
• Saudi National Insurance Company

Responsibilities

• Coordinate efficient large-scale software deployments.
• Evaluate and improve development work of other developers on team, working to provide training, constructive criticism and knowledge transfer.
• Database management (creation of tables, views, procedures, functions, packages, triggers, constraints).
• Tuning & performance enhancement.
• Assure customers’ support providence & satisfaction at highest levels.
• Projects’ deployment.
• Provide support, guidance & any needed help to team’s members.
• Design updates to existing software to meet changing customer demands.

Projects

• Core Bank System

Responsibilities

• Perform unit and comprehensive testing to drive functional and technical deliverables.
• Develop standardized work processes, tools and methodologies to improve quality and profitability.
• Review existing programs to refine, reduce operating time and improve techniques.
• Database management (creation of tables, views, procedures, functions, packages, triggers, constraints).
• Partial systems’ analysis & requirements specification.
• Managing template visual layout and CSS (cascade style sheets) files.
• Building standard and public methods to be used throughout the whole system by the development team.
• Building system’s security and privileges’ manipulation at either group or user level, related to system’s screens & functions.
• Provide support, guidance & any needed training to team’s members.
• Creation and maintenance of various subsystems such as Cash Management, Security, Customers etc.
• Security and accounting system analysis, along with database management (ERP System).

Projects

• Petra Private University
• Jordanian Trade Center (JIC)
• Jordanian Islamic Bank (JIB)
• Kurdistan International Bank
• Al-Salam Bank of Sudan
• Kurdistan International Bank
• OraBank

Responsibilities

• Creation from scratch, maintenance and fixing ERP various systems such as Accounting, Inventories, Purchases and Sales, Cheques, Fixed Assets, Shareholders, Subscription, Time Attendance etc.
• Creation, maintenance and fixing banking various systems’ components such as Accounting, Deposits, Customers, Cheques, Cash Management etc.
• Work closely with other team members in such tasks as troubleshooting and debugging.
• Resolve system test and validation problems to provide normal program functioning.
• Create software applications in test-driven development environment.