Raad Hamdan
Business & E-Commerce
Amman, Jordan
Summary
Results-driven E-commerce and Manufacturing Specialist with a strong background in digital marketing, operations, sales, and customer service. Skilled in sourcing raw materials, product development, and executing marketing strategies to drive growth. Experienced in retail and real estate sales, with a proven ability to close deals, negotiate contracts, and build strong client relationships. Adept at managing social media, optimizing online sales platforms, and overseeing inventory logistics. Passionate about delivering innovative solutions to enhance efficiency and profitability for business success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
E-commerce Manufacturing & Operations Specialist
Freelance
Amman + Cairo
01.2023 - Current
- Product Development & Manufacturing: Sourcing materials, accessories, and fabrics to replicate samples with high accuracy
- Overseeing the manufacturing process and ensuring quality control
- Fitting & Sampling: Organizing fittings with models, providing necessary edits, and finalizing samples before mass production
- Logistics & Inventory Management: Receiving, checking, and warehousing inventory, labeling SKUs, and coordinating with delivery companies
- Marketing & Sales Operations: Organizing professional product photoshoots, uploading products to Shopify, creating ad campaigns, and overseeing multi-country sales operations (Jordan, Egypt, Iraq, Palestine)
Real Estate Sales Associate
Alanas Real Estate Agency
Amman
06.2023 - 07.2024
- Collaborated with fellow real estate agents to share listings and find the perfect match for both buyers and sellers.
- Utilized social media marketing strategies to promote properties, reaching a wider audience and increasing inquiries.
- Generated leads for sales and rental properties through cold calls and referrals.
- Achieved consistent client satisfaction ratings by maintaining regular communication updates throughout each stage of the buying or selling process.
Growth Specialist
Makane Mawdoo3
Amman
08.2022 - 05.2023
- Company Overview: Makane is a developer company of an E-commerce platform intended to help entrepreneurs in the Middle East to build online stores
- Develop and collaborate on campaign strategies while working with creative partners to create beautiful images and excellent copy that drive results
- Execute ongoing experimentation of messaging, offer and creative, and use performance data and experiential knowledge to draft new experiments aimed at result improvements
- Managed multiple client timelines and deliverables while communicating and escalating speed bumps and delays with internal and external partners
- Executed highly targeted audience research and building, including Audience Insights & custom Audience building
- Reporting, and communicating client-facing presentations that outline performance, insights from testing, and key strategic opportunities
- Generated detailed reports summarizing project status, milestones, and timelines
- Managed workflow processes, ensuring deadlines were met within budget constraints
- Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures
- Developed specialized skills in customer service and client relations
- Makane is a developer company of an E-commerce platform intended to help entrepreneurs in the Middle East to build online stores
Network Specialist
Lendo For Financing
Amman
09.2021 - 08.2022
- Reviewed customer applications according to company procedure
- Prepared the necessary documents for loans
- Instructed the customers about the financial services industry
- Respond promptly to customers inquiries
- Interacted and solved customer's problems and escalate them in cases when necessary
- Created and revised user instructions, procedures, and manuals
- Managed Active Directory services including user accounts, group policies, DNS records, DHCP scopes
Customer Service Representative
City Mall
Amman
01.2020 - 08.2021
- Updated and maintained database with accurate customer information and timely data entry
- Logged details of customer service calls in computer system following correct protocols
- Handled customer complaints and inquiries in a courteous and efficient manner
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
- Managed social media accounts to respond quickly to online inquiries from customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided
Education
Bachelor's Degree - Business and E-commerce
Al Ahlyyeh Amman University
Amman 01.2018 - 01.2021
The general secondary education certificate - IT (Information Technology)
Al Nomow Al Tarbawi School
Amman 01.2016 - 01.2017
Skills
- Technical Skills: Microsoft Office (Word, Excel, PowerPoint), Shopify, SEO, Social Media Technologies
Certification
Social Media Paid Ads
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 4 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Real Estate Sales Associate
Alanas Real Estate Agency
06.2023 - 07.2024
Social Media Paid Ads
02-2023
E-commerce Manufacturing & Operations Specialist
Freelance
01.2023 - Current
Growth Specialist
Makane Mawdoo3
08.2022 - 05.2023
Network Specialist
Lendo For Financing
09.2021 - 08.2022
Customer Service Representative
City Mall
01.2020 - 08.2021
Bachelor's Degree - Business and E-commerce
Al Ahlyyeh Amman University
01.2018 - 01.2021
The general secondary education certificate - IT (Information Technology)
Al Nomow Al Tarbawi School
01.2016 - 01.2017
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