Qusai AlHalees
Product Manager
Amman,Jordan
Summary
I’m a Product Manager with 5+ years of experience building and scaling FinTech and software products used by tens of thousands of users and 100+ enterprise clients globally, across both B2B and B2C environments. I specialize in owning products end to end from discovery and strategy through delivery and optimization translating complex business and regulatory needs into scalable, data-driven solutions across web, mobile, APIs, and analytics platforms. I work closely with engineering, design, data, and compliance teams to ensure products are technically sound, user-centric, and aligned with business goals. The problems I solve typically sit at the intersection of growth, efficiency, and risk. In one role, I led the development of a predictive AI model that identified high-probability debt settlements, increasing customer retention by 27% (well above the 15–20% target) and directly contributing to revenue growth. In another, I transformed a fully manual marketing budget process into an AI-powered decision system, introducing real-time spending controls and predictive scoring that reduced operational costs and shifted the organization from reactive reporting to proactive optimization. I’m most effective in Agile environments where I can own roadmaps, make prioritization decisions, influence strategy, and use analytics and experimentation to drive measurable outcomes. I’m currently seeking Product Manager roles where I can build impactful products, apply AI and data-driven thinking, and help organizations scale intelligently in fast-paced, innovation-driven teams.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Product Manager
Xeleration
10.2025 - Current
- Product owner for three mobile applications: An internal sales mobile app that streamlines daily sales operations and improves execution speed and visibility. A consumer-facing marketplace app for listing real estate units across the UAE, introducing advanced discovery features that help users find suitable units based on location, amenities, unit size, lease amount, and sale price.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Coordinated project planning and execution with team members and team leads.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Collaborated with sales, marketing, and support teams to launch products on time.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Prioritized roadmap in order to achieve product goals and metrics.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Own product delivery across a core CRM platform and multiple mobile applications, driving feature development aligned with business, operational, and customer needs.
- Lead data-driven decision-making by analyzing product and operational data to support department-level planning and executive-level strategy.
- A property management mobile app (in progress) managing the full leasing lifecycle end-to-end, including renewals, maintenance, community management, loyalty programs, and referrals, aimed at increasing customer engagement and retention.
- Collaborate closely with engineering, design, and business stakeholders to translate requirements into scalable product solutions across web and mobile platforms.
- Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
- Improved product lifecycle management, streamlining processes from concept to launch.
- Developed comprehensive product roadmaps, setting clear vision and direction for development team.
- Boosted product adoption with targeted go-to-market strategies, closely working with marketing teams.
Product Manager
WUDUH
02.2024 - 09.2025
- Acted as the first and sole Product Manager during a critical growth phase, establishing the product delivery operating model including planning, prioritization, and execution workflows, which improved team alignment, delivery predictability, and cross-functional collaboration.
- Own the end-to-end product lifecycle for complex financial products, from discovery and strategy to launch and optimization
- Define product vision, strategy, and roadmaps aligned with business goals and market opportunities
- Lead cross-functional teams (engineering, design, stakeholders) using Agile/ Scrum to deliver high-quality releases on time
- Drive user-centric product design, improving UX through research, insights, and continuous iteration
- Plan and execute go-to-market strategies, supporting successful launches and adoption
- Monitor product performance, customer feedback, and market trends to continuously refine roadmap priorities
- Defined solution requirements to convert strategic ideas into actionable workflows
- Improved user experience by streamlining digital product features and optimizing interface design.
- Collaborated with stakeholders to define product requirements, ensuring alignment with business objectives.
- Analyzed customer behavior to derive digital product performance insights and identify areas of potential improvement.
Product Manager
Qistas - قسطاس
09.2023 - 02.2024
- Develop and manage product roadmaps with a focus on customer-centricity.
- Conduct user research and market analysis to identify customer and market needs and requirements.
- Define product requirements and customer use cases.
- Develop product plans and ensure alignment with overall company strategy.
- Work with stakeholders to prioritize and refine customer requirements.
- Collaborate with team leads to ensure product solutions are properly scoped and delivered.
- Lead cross-functional teams in product development process and customer journey mapping
- Define product success metrics and monitor performance.
- Analyze customer feedback and develop strategies for improvement.
- Identify and share best practices with product, marketing and other teams.
- Proactively conduct industry studies and competitive analysis to develop insights and strategies for product development.
- Stay abreast of industry and market trends to identify and capitalize on opportunities for product innovation and growth.
- Define and execute A/B and multivariable tests to evaluate product performance and improve upon customer experience.
- Adapt project management and agile practices to maximize team efficiency while ensuring on-time product delivery.
B2B Product Operations Manager
Media World
09.2022 - 09.2023
- Creates a product roadmap and defines the strategic vision for multiple teams/products
- Have a deep understanding of the target market/industry and build close relationships with key stakeholders to ensure that the team’s effort is aligned with the overall strategy.
- Manages dependencies with other team’s functions while identifying, building, and managing strategic partnerships
- Work closely within their team to ensure business value and user-specific business KPIs based on the product area they are focused on.
- Set clear product vision, in consultation with and communicate it effectively to stakeholders, the team, and the rest of the pod
- End-to-end team output strategy from inception to production
- Lead and facilitate in-person research to gain deep customer understanding and empathy.
- Utilize market and industry knowledge to translate user needs into user stories and acceptance criteria for their team.
- Maintain a backlog 3 to 4 sprints ahead of the team
- Understanding customer needs and pairing them with data and great design to elegantly solve problems.
- Showing success in being responsible for the product roadmap of significant customer-facing features and releasing via the formation of hypotheses and experimentation.
- Facilitates release planning with stakeholders as well as weekly demos
- Key role on Agile team(s) and works onsite with the team daily
- Integrates usability studies and research into product requirements to enhance user satisfaction and ensure customer-driven design
- Create wireframes and UX design experience, with deep empathy for our customers.
- Own and write comprehensive growth product feature specifications, user stories & epics
Product Operations Manager
Remansa
10.2021 - 09.2022
- Collaborate with cross-functional teams (e.g. engineering, design, product management) to develop and launch new software products and features
- Define and implement software development processes and workflows, including Agile methodology
- Conduct market research and competitive analysis to inform product strategy and road map
- Create and manage project plans, timelines, and budgets using project management tools (e.g. Jira, Trello)
- Coordinate with engineering, design, and other teams to ensure timely delivery of software features and updates
- Develop and maintain documentation for software requirements, design specifications, and other relevant materials
- Monitor and analyse software performance metrics to identify opportunities for improvement (e.g. user engagement, bug reports)
- Manage the software backlog and prioritise product features based on business and customer needs
- Develop and execute software launch plans and marketing campaigns
- Provide software expertise and support to sales, customer success, and other teams
- Collaborate with stakeholders to identify and address operational inefficiencies in software development and deployment
Product Manager
Epasos
04.2021 - 10.2021
- Develop and execute product strategy and road map in alignment with business objectives and customer needs
- Collaborate with cross-functional teams (e.g. engineering, design, marketing, sales) to develop and launch software products and features
- Conduct market research and competitive analysis to inform product decisions and prioritisation
- Define and maintain product requirements, user stories, and acceptance criteria using Agile methodology and project management tools (e.g. Jira, Trello)
- Prioritise and manage product backlog based on business and customer needs, and ensure timely delivery of product features and updates
- Define and track product success metrics (e.g. revenue, user engagement, customer satisfaction)
- Provide product expertise and support to sales, customer success, and other teams
- Work with stakeholders to identify and address operational inefficiencies in product development and deployment
- Conduct user testing and gather feedback to continuously improve product usability and customer experience
Supplier Engagement team for Restricted Products (SERP) Associate
Amazon
01.2020 - 04.2021
- Global policy management (Supplier-facing and internal-facing enforcement standards and strategy)
- Product management (enforcement systems and tooling for both automated and manual solutions)
- Operations (investigations, enforcements, appeals, and escalations management)
- Program management (core program implementation, risk reduction, and Supplier experience initiatives)
Restricted Products Compliance Associate
Amazon
10.2016 - 01.2020
- Supported large-scale compliance and enforcement systems ensuring Amazon marketplace transactions met global legal and safety regulations.
- Evaluated and classified high-risk and hazardous products, enabling safe storage, transportation, and customer awareness at scale.
- Contributed to operational tooling and workflows used by internal teams to identify, flag, and remove non-compliant or unsafe products.
- Partnered with cross-functional teams to reduce compliance risks, protect customers, and improve accuracy of product classification processes.
- Improved process consistency and quality by identifying gaps in product data and compliance handling.
Education
Bachelor of Science - Network & Information Systems
The World Islamic Sciences And Education University
Amman, Jordan06.2015
Skills
Timeline
Product Manager
Xeleration
10.2025 - Current
Product Manager
WUDUH
02.2024 - 09.2025
Product Manager
Qistas - قسطاس
09.2023 - 02.2024
B2B Product Operations Manager
Media World
09.2022 - 09.2023
Product Operations Manager
Remansa
10.2021 - 09.2022
Product Manager
Epasos
04.2021 - 10.2021
Supplier Engagement team for Restricted Products (SERP) Associate
Amazon
01.2020 - 04.2021
Restricted Products Compliance Associate
Amazon
10.2016 - 01.2020
Bachelor of Science - Network & Information Systems
The World Islamic Sciences And Education University