Osama Yusuf Ayyash

Responsibilities:

+ Install, modify, and repair computer hardware and software.

+Troubleshoot system and network problems, diagnosing and solving hardware or software fault

+ Provide technical support across the company.

+ Review vendor contracts and coordinates IT purchases. + Setting up accounts for new users.

+ System administrator: Microsoft Teams, Telephone system, Antivirus, CCTV.

+ Install cameras, configure switch connection, and monitor records.

+ Configure networks, printers and scanners.

+ Knowledge in networking protocols and algorithms.

+ knowledge in Active Directory and VMs.

+set up new users' accounts and profiles and deal with password issues

• Learned new materials, processes, and programs quickly.
• Attended training courses to build understanding of processes, techniques, and industry.
• Shadowed senior team members to learn all related jobs and tasks.
• Trained in policies, formatting devices, and ticket issuing
• Acted with integrity, honesty and knowledge to promote culture of company.