Osama Yusuf Ayyash
Amman
Summary
Dedicated and detail-oriented IT professional with extensive hands-on experience in technical support and systems administration. Proficient in troubleshooting hardware and software issues, network configuration, and providing comprehensive IT support. Adept at managing multiple tasks under pressure, with strong communication skills and a proven ability to collaborate effectively in team environments. Committed to delivering high-quality technical solutions to enhance operational efficiency
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
IT Officer
Jordan River Foundation
2022.12 - Current
Responsibilities:
+ Install, modify, and repair computer hardware and software.
+Troubleshoot system and network problems, diagnosing and solving hardware or software fault
+ Provide technical support across the company.
+ Review vendor contracts and coordinates IT purchases. + Setting up accounts for new users.
+ System administrator: Microsoft Teams, Telephone system, Antivirus, CCTV.
+ Install cameras, configure switch connection, and monitor records.
+ Configure networks, printers and scanners.
+ Knowledge in networking protocols and algorithms.
+ knowledge in Active Directory and VMs.
+set up new users' accounts and profiles and deal with password issues
Trainee
Airport International Group AIG
2021.10 - 2021.12
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Shadowed senior team members to learn all related jobs and tasks.
- Trained in policies, formatting devices, and ticket issuing
- Acted with integrity, honesty and knowledge to promote culture of company.
Education
Bachelor’s Degree Of Computer Science - AL Balqa Applied University
(Very Good GPA )
2015.04 - 2019.04
Skills
Technical Proficiency: Troubleshooting, network configuration, system administration.
Problem Solving: Efficient issue resolution.
Communication: Clear technical explanations.
Teamwork: Effective collaboration.
Project Management: Coordinating IT projects and purchases
Languages
Arabic
English
Training
- CCNA
Certification
A++
Timeline
IT Officer
Jordan River Foundation
2022.12 - Current
Trainee
Airport International Group AIG
2021.10 - 2021.12
Bachelor’s Degree Of Computer Science - AL Balqa Applied University
(Very Good GPA )
2015.04 - 2019.04
A++
Network+
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