Osama Hafez
Civil Engineer
Amman,AM
Summary
Dynamic leader with a proven track record at Gentium Concrete Industries, adept in sales strategy development and financial acumen. Excelled in business networking, securing profitable deals, and fostering team growth. Achieved significant market expansion and increased profitability, demonstrating exceptional proposal writing and interpersonal skills.
Overview
19
19
years of professional experience
2
2
Languages
Work History
General Manager, Business Development
Gentium Concrete Industries
03.2022 - Current
- Expanded the client base by implementing effective business development strategies.
- Negotiated contracts with key stakeholders, securing profitable deals for the company.
- Identified skill gaps within the team and recommended relevant training programs, enhancing overall performance and productivity.
- Cultivated strong relationships with senior executives at partner organizations, paving the way for mutually beneficial collaborations in future endeavors.
- Developed long-lasting partnerships with industry leaders for increased collaboration and mutual growth.
- Utilized data-informed strategies to effectively steer opportunities for business expansion.
- Managed cross-functional teams to execute business expansion initiatives successfully.
- Increased market share by conducting comprehensive competitor analysis and adjusting strategies accordingly.
- Optimized internal processes to streamline sales operations for improved efficiency and productivity.
- Oversaw budget planning and allocation across various departments to ensure optimal use of resources towards achieving organizational goals.
- Established performance metrics for measuring success in achieving growth targets, driving accountability throughout the organization.
- Championed customer-centric approaches within the organization, resulting in enhanced client satisfaction levels and repeat business opportunities.
- Enhanced overall revenue by identifying new markets and potential clients, devising targeted marketing campaigns.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase company productivity and profitability
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Sales Manager
Al Ghurair Investment
05.2021 - 03.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Sales and Production Manager
Bukhatir Group - CONMIX
06.2019 - 05.2021
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Successfully navigated complex market fluctuations by implementing adaptive strategies in response to changing industry conditions.
- Enhanced overall company reputation by consistently delivering high-quality products in a timely manner while maintaining strict quality control standards throughout the entire production process.
- Implemented inventory control measures to minimize stock discrepancies and optimize warehouse space utilization.
- Established effective communication channels between departments, fostering a collaborative work environment that resulted in increased productivity.
- Developed and maintained a comprehensive performance tracking system, enabling the identification of areas for improvement and facilitating data-driven decision-making processes.
- Improved production efficiency by introducing lean manufacturing principles and automating manual processes where appropriate.
- Increased sales performance by implementing effective strategies and setting clear goals for the sales team.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Factory Manager
Al-Ohadieh Ready-Mix Company
09.2015 - 01.2019
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Trained and developed staff members, enhancing overall workforce competency and productivity levels.
- Coordinated with suppliers to ensure timely delivery of raw materials, reducing lead times for production orders.
- Reduced machine downtime through regular preventive maintenance and timely repairs.
- Negotiated contracts with vendors for cost-effective procurement of raw materials, parts, and services essential to factory operations.
- Checked meters and interpreted readings to assess functionality of gas retrieval systems.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
Sales Manager
Al Ghurair Investment
03.2013 - 05.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Senior Sales Engineer
Al Ghurair Investment
05.2006 - 02.2013
- Increased sales revenue by identifying new market opportunities and implementing targeted sales strategies.
- Collaborated with sales and engineering to meet and exceed revenue targets.
- Managed complex technical projects from initiation to completion, ensuring timely delivery and client satisfaction.
- Exceeded annual sales targets through diligent prospecting, relationship-building, and closing of key deals.
Education
Bachelor of Civil Engineering - Civil Engineering
Al Balqa Applied University
Amman, Jordan 04.2001 -
Skills
Sales strategy development
Customer service
Business development and planning
Team leadership
Team building expertise
Negotiations
Decision-making
Contract review
Market research
CRM platforms
Team building
Strategic planning
Marketing strategy
Order management
New business development
Analytical problem solver
Cost management
Process improvement
Revenue generation
Performance evaluations
Vendor management
Stakeholder communication
Forecasting and planning
Proficient in [software]
Budget forecasting
Budget development
Revenue forecasting
Performance metrics
Financial operations
Revenue and profit maximization
Work force management
Affiliations
- Jordanian Engineering Association
- Emirates Engineers Association
- Saudi Engineers Association
Timeline
General Manager, Business Development
Gentium Concrete Industries
03.2022 - Current
Sales Manager
Al Ghurair Investment
05.2021 - 03.2022
Sales and Production Manager
Bukhatir Group - CONMIX
06.2019 - 05.2021
Factory Manager
Al-Ohadieh Ready-Mix Company
09.2015 - 01.2019
Sales Manager
Al Ghurair Investment
03.2013 - 05.2015
Senior Sales Engineer
Al Ghurair Investment
05.2006 - 02.2013
Bachelor of Civil Engineering - Civil Engineering
Al Balqa Applied University
04.2001 -