OSAMA BENO
Amman
Summary
An all in all well versed and rounded individual with experience in people oriented industries and roles. Developed excellent interpersonal skills built by taking part in various engaging positions and voluntary activities that develop confidence and communication abilities. Resourceful with expertise in assembling teams consisted of industry experts. A seasoned Videographer well-versed in managing the end-to-end production processes for TV series, advertising and social media content. Patient team player with proven dexterity to execute high standard of work independently. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
9
9
years of professional experience
Work History
Outsourcing Services Executive
Aramex
09.2024 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Interviewed, recruited and trained new onboarding candidates.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Identified trends and assessed opportunities to improve processes and execution.
Camera Assistant
Freelance
06.2016 - Current
- Set and maintained an organized schedule for production Handled technical setup such as lighting and sound for each shot
- Collaborated with specialists, producers and designers to produce original video content
- Diagnosed technical problems in time-critical environments
- Cleaned and maintained audio-visual equipment for long-term functionality and performance
- Identified and solved technical issues, applying knowledge to minimize disruptions and maintain signal strength
- Attended meetings with directors prior to broadcasts to establish cues, directions and audio-visual equipment placement
- Maintained clean, safe working environments to eliminate accident risks
- Surveyed sets and filming locations for potential issues, observing the effects of lighting and coordinating necessary changes prior to filming
Business Intelligence Specialist
Quest Trave;
03.2024 - 06.2024
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Created data analysis tools to allow teams to query acquired information for unique details.
- Directed implementation of new business intelligence tools, selecting appropriate solutions and aiding in corresponding onboarding processes.
- Collected data from wide-ranging sources.
Sales
FNL Clothing
11.2022 - 03.2024
- Collaborated with customers to understand their fashion needs and provided personalized recommendations
- Managed customer relationships through consultative sales techniques, consistently achieving individual sales targets
- Enhanced client retention and generated referrals by promptly addressing customer concerns, adding value, and elevating service quality
- Maximized customer loyalty by proactively reaching out to clients with upcoming renewals
- Engaged with current and prospective clients to promote, upsell, and cross-sell clothing products and accessories
- Communicated brand identity and corporate values to both internal and external customers to foster brand loyalty and recognition
- Established pricing and delivery terms based on current market trends and cost analyses
Logistics Officer
Khawaja Works
07.2016 - 08.2022
- Managed pre-production tasks such as developing content plans and overall message
- Motivated, supported and directed junior team members to maximize department efficiency
- Consulted with multidisciplinary teams, pooling combined talent and resources to execute visual masterpiece
- Coordinated positioning of scenery, props and lighting equipment to achieve desired result
- Set and maintained an organized schedule for production
- Monitored broadcasting quality, identifying imperfections and possible improvements
Sales Executive
Progress Automotive
08.2020 - 04.2021
- Liaised with customers to determine needs and provide recommendations
- Managed customer relationships through consultative sales techniques to attain individual sales goals
- Retained clients and obtained referrals by promptly resolving customer complaints, adding value and elevating service quality
- Maximized customer retention by proactively contacting upcoming renewals
- Contacted current and potential clients to promote, upsell and cross-sell products and services
- Communicated brand identity and corporate position to internal and external customers to foster brand loyalty and recognition
- Established pricing and delivery terms based on current market trends and costs
Social Media and Marketing Officer
Royal Car Care Center
01.2018 - 01.2020
- Created video content, infographics and drafted compelling copy
- Coordinated the social marketing calendar, organizing launch and campaign bookings from Social Media Managers
- Managed and led campaigns on Facebook, Instagram and Twitter
- Tracked key market competitors social accounts and differentiated style of campaigns and content
- Demonstrated an authoritative voice on social platforms to establish a presence for the business
- Optimized sales methods to best acquire, develop and retain customers
- Established pricing and delivery terms based on current market trends and costs
- Implemented seasonal and special discounts, driving customer engagement through promotions
- Produced clean, error-free newsletters and social media posts to share current sales information
- Executed successful marketing events, open houses and display shows for products
Social Media Marketing Specialist
NMK Performance and Dyno Center
04.2016 - 01.2020
- Managed and led campaigns on Facebook, Instagram and Twitter
- Demonstrated an authoritative voice on social platforms to establish the company in their field
- Conducted trend monitoring to identify and take advantage of opportunities on social platforms to increase brand perception and awareness
- Evaluated market research outcomes for improved advertising strategy
- Liaised with stakeholders to identify key sales objectives and devise strategies to achieve goals
- Selected distribution channels best suited to bespoke advertising objectives
- Identified market gaps for new and updated products and services
- Advised business clients on best mix of products for maximum sales and consumer engagement
- Created customer awareness of goods, services and special promotions with creative advertising strategies
Education
Bachelor of Science - Business Intelligence And Data Science
Middle East University
01.2025
General Secondary - Tawjihi
Assriya Schools
01.2018
Skills
- Managing production teams
- Team assembly
- Directing background
- Event planning and execution
- Vendor and customer relations
- Public relations expert
- Client communication
- Up-selling expertise
- Interpersonal communication
- Team leadership
- Analytical skills
- Data visualization
- Data quality
- Advanced Excel
- Business analysis
Languages
Arabic
Proficient
C2
English
Advanced
C1
Timeline
Outsourcing Services Executive
Aramex
09.2024 - Current
Business Intelligence Specialist
Quest Trave;
03.2024 - 06.2024
Sales
FNL Clothing
11.2022 - 03.2024
Sales Executive
Progress Automotive
08.2020 - 04.2021
Social Media and Marketing Officer
Royal Car Care Center
01.2018 - 01.2020
Logistics Officer
Khawaja Works
07.2016 - 08.2022
Camera Assistant
Freelance
06.2016 - Current
Social Media Marketing Specialist
NMK Performance and Dyno Center
04.2016 - 01.2020
General Secondary - Tawjihi
Assriya Schools
Bachelor of Science - Business Intelligence And Data Science
Middle East University
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