Summary
Work History
Education
Skills
Languages
Timeline
Generic

Osama Almumani

Computer Engineering Student
Amman

Summary

Proven to excel in high-pressure environments, I leveraged my exceptional communication and time management skills at a renowned call center, enhancing customer loyalty through empathetic dispute resolution and efficient problem-solving. Fluent in english and proficient in data entry, my approach significantly improved customer satisfaction and operational efficiency. Skilled Work Study Student willing to take on tasks to accomplish team objectives. Organized and proactive team player with diligent approach. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Work History

Work Study Student

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Bachelor - Computer Engineering, Jordan

Tafila Technical University
At Tafilah, Jordan
04.2001 -

Skills

Computer Skills

Languages

Arabic
Native language
English
Intermediate
B1

Timeline

Bachelor - Computer Engineering, Jordan

Tafila Technical University
04.2001 -

Work Study Student

Osama AlmumaniComputer Engineering Student