Osama Abu IHmaid
Administration Assistant
Amman
Summary
A skilled Administration Assistant with extensive experience in operational support, inventory management, and hospitality coordination. Proven track record in assisting management with financial claims, stock movement oversight, and implementing effective organizational procedures.
Strong background in procurement, stockroom operations, and supply chain coordination, gained through roles in reputable organizations such as Crown Plaza Resort and the Jordan River Foundation. Adept at using office management software, SAP & FBM systems, and Microsoft Office tools. Exceptional communication and customer service skills honed through roles in sales, contact center operations, and hospitality.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Administration Assistant
jordan river foundation
Amman, Amman Governorate
10.2024 - Current
- Managed main and sub-recipe definitions to enhance food service efficiency.
- Handled daily requisitions from HQ warehouse and external suppliers to maintain inventory accuracy.
- Entered daily invoices and production cycles into the system to ensure proper documentation.
- Prepared weekly and monthly reports for management.
- Organized and coordinated internal hospitality procedures, including scheduling, production, and invoicing.
- Monitored order quantities and delivery dates to maintain workflow continuity.
Purchasing (Storekeeper)
Crown Plaza Resort and Spa
06.2022 - 10.2024
- Reviewed daily authorized store requisitions and prepared items for departments.
- Maintained cleanliness and organization in storerooms and ensured product quality.
- Conducted monthly stock inventories in collaboration with the inventory team.
- Received goods and arranged them systematically according to the approved system.
- Resolved 95% of purchase order variances by following up with vendors on overdue purchase orders.
Commie Chef
crown plaza resort dead sea
05.2021 - 06.2022
- Prepared food for buffets and restaurants following high-quality standards.
- Worked in breakfast and cold sections of the main kitchen.
- Coordinated with other sections to ensure smooth operations.
Sales
Men's Clothes Store
01.2019 - 02.2021
- Assisted customers in selecting suitable products and explained promotional offers.
- Managed payment transactions and provided excellent customer service.
- Maintained the shop’s cleanliness and organization.
Contact Center Executive
Aramex International Ltd
10.2018 - 12.2018
- Resolved customer inquiries and ensured satisfaction.
- Accurately recorded customer information in the system.
- Improved the customer experience through effective communication.
- Accurately recording customer information, interactions, and transactions in the company's database or CRM system.
Waitress
Rovers Return Inn
02.2017 - 03.2018
- Greeted and seated guests, providing menu information.
- Served food and beverages, ensuring excellent service standards.
- Arranged and cleaned tables to maintain a welcoming environment.
Kitchen Service Steward
Double Tree by Hilton
Aqaba
01.2014 - 05.2014
- Cleaning kitchen equipment and areas, maintaining hygiene standards.
- Assisted the kitchen team in food preparation and materials organization.
- Followed health and safety guidelines.
- Ensure minimum wastage, breakage and spoilage.
Education
Bachelor Degree - Hotel Management
University of Jordan
Aqaba, Jordan 09.2013 - 02.2018
Skills
- Office management software
- Data entry
- SAP and FBM systems
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Inventory management
- Administrative operations
- Customer service
- Report preparation
- Typing speed and accuracy
Certifications
- First Aid Training
- Kitchen Chemical System Safety & Hygiene
- Be My Guest Training
- High Field Level 2 in Food Safety for Catering
- Crowne Plaza Brand Orientation
- Dare to Connect Brand Experience Training
- Welcome to IHG
- True Hospitality Service Skills
- IHG Problem Handling
Timeline
Administration Assistant
jordan river foundation
10.2024 - Current
Purchasing (Storekeeper)
Crown Plaza Resort and Spa
06.2022 - 10.2024
Commie Chef
crown plaza resort dead sea
05.2021 - 06.2022
Sales
Men's Clothes Store
01.2019 - 02.2021
Contact Center Executive
Aramex International Ltd
10.2018 - 12.2018
Waitress
Rovers Return Inn
02.2017 - 03.2018
Kitchen Service Steward
Double Tree by Hilton
01.2014 - 05.2014
Bachelor Degree - Hotel Management
University of Jordan
09.2013 - 02.2018
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