OMAR SHAHIN
Amman
Summary
Forward-thinking leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Assistant Manager
McDonald's Jordan
08.2022 - Current
- Recruited, interviewed, hired, and trained staff to company service-oriented values.
- Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations.
- Led by example as a role model for company core values and company culture.
- Increased productivity and employee retention, improved operations, and built good relationships with team members.
- Used surveys, observations, and direct feedback from managers to shape effective training programs.
- Performed restaurant walk-throughs to observe standards in practice.
- Oversaw restaurant maintenance, cleaning, and sanitation for welcoming dining space.
- Trained team members on the appropriate application of policies and procedures.
- Coached associates to create strong team consistently delivering best-in-class customer experiences.
Shift Manager
McDonald's Jordan
02.2020 - 08.2022
- Developed solutions to defined tasks, problems, and projects using specialized foundational knowledge.
- Trained, monitored, and evaluated trainers teaching abilities and success in improving employee knowledge.
- Delivered store sales and financial objectives, improved restaurant operations, and developed leaders.
- Assisted management in resolving operational and service delivery issues.
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Boosted company productivity and morale through consistent engagement with team members and management.
Swing Manager
McDonald's Jordan
01.2017 - 01.2020
- Reported losses, employee behavioral issues, customer complaints, and operational issues to upper-level management.
Crew Trainer
McDonald's Jordan
09.2014 - 01.2017
Crew
McDonald's Jordan
01.2013 - 09.2014
Education
Bachelor of Science - Cyber Security
IU International University of Applied Sciences
Berlin (Distance Learning)01-2027
Skills
Training and development
Decision Making Abilities
Feedback analysis
Plan projects
Microsoft Office
Internal auditing
Administration and Reporting
Staff Training
Team building
Onboarding and Orientation
Computer Skills
Data Analysis
Team Development
Performance Evaluation
Presentation Skills
Build training manuals
Data Visualization
Timeline
Assistant Manager
McDonald's Jordan
08.2022 - Current
Shift Manager
McDonald's Jordan
02.2020 - 08.2022
Swing Manager
McDonald's Jordan
01.2017 - 01.2020
Crew Trainer
McDonald's Jordan
09.2014 - 01.2017
Crew
McDonald's Jordan
01.2013 - 09.2014
Bachelor of Science - Cyber Security
IU International University of Applied Sciences
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