Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Omar Nazmi Akel

Senior Technical Support Engineer
Jordan

Summary

I’m Looking for a challenging opportunity to work as a professional Technical Support in any IT field.

Overview

17
17
years of professional experience
6
6
years of post-secondary education
7
7
Certifications

Work History

Technical Support and implementation

E-File Company
07.2014 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.

SW and HW Engineering

El-Ajou Company
02.2013 - 03.2014
  • Company Overview: El-Ajou group provides integrated business solutions to both Government and private sectors, Our clients trust us to deal with El-Ajou , as they know for sure that we offer a more professional ,and less risky environment.


Work on the following Projects :


1-National Guard lab:

  • Installing Lab (Hardware, SW and Network).
  • Installation and Implementation of T-class software.
  • Train the users at the site.


2- Ministry of Education:

  • Installation the Remark Software – OMR(Optical Mark Recognition) , and give training to employee


3- Ministry of Commerce and industry:

  • Installation a Queueing System (HW & SW).


4- North Border University (NBU):

  • Installation for LABs and (HW & SW).

Technical Support and implementation

E-File Company
04.2008 - 12.2012
  • Company Overview: Leading Archiving Company in Jordan and Middle East With Infinite ECM Archiving system which applied in different organizations and ministries in Jordan, Syria, UAE, Bahrain, Yemen and Sudan.
  • Customer Requirements and Analysis.
  • Installation and Implementation.
  • Giving Training for the end user customer.
  • After sale support and troubleshooting.
  • https://www.infiniteecm.com/infiniteecm-products-cm.html

Education

Bachelor of Science - Software Engineering

ISRA PRIVATE UNIVERSITY (IPU)
Amman, Jordan
04.2001 - 01.2007

Skills

  • Collaborate effectively to achieve team objectives
  • Influence decision-making
  • Conceptualize ideas for effective communication
  • Effective communication skills
  • Proficient in networking concepts
  • Proficient in archiving components

Certification

Queen Rania Al-Abdulla Educational Technology Center

Timeline

Technical Support and implementation

E-File Company
07.2014 - Current

SW and HW Engineering

El-Ajou Company
02.2013 - 03.2014

Technical Support and implementation

E-File Company
04.2008 - 12.2012

Bachelor of Science - Software Engineering

ISRA PRIVATE UNIVERSITY (IPU)
04.2001 - 01.2007
Omar Nazmi AkelSenior Technical Support Engineer