Motasem Alawawdeh
AGENCY MANAGEMENT TEAM LEADER
Amman
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
AGENCY MANAGEMENT TEAM LEADER
BIGO TECHNOLOGY
09.2024 - Current
- Implemented data-driven strategies to enhance live streaming quality, resulting in a 25% reduction in buffering time and a 15% increase in viewer retention.
- Collaborated with agencies to improve live streaming quality, leading to a 25% increase in viewer engagement and a 10% enhancement in broadcasting rates.
- Devised strategic plans to achieve short-and long-term business objectives, driving organizational growth and profitability.
- Maintained an open line of communication with management, delivering concise and comprehensive updates on group account progress, challenges, and proposed initiatives to drive growth and enhance customer satisfaction.
- Developed and implemented performance evaluation criteria, conducting regular assessments to ensure team members met or exceeded targets, resulting in a 20% increase in overall team performance and a 10% reduction in employee turnover.
- Monitored team performance and KPIs, optimizing adherence to company rules and processes, which yielded a 20% boost in productivity and a 15% reduction in errors.
- Streamlined team work flows by analyzing performance data, implementing process improvements, and reducing inefficiencies, resulting in a 30% increase in team efficiency and a 20% reduction in project turnaround time.
- on boarded and managed partnerships with key Hosts, contributing to a 30% boost in user engagement.
- Executed innovative campaigns aligned with current internet trends, resulting in a 15% rise in viewership.
- Initiated content safety measures, leading to a 20% decrease in policy violations and a safer user experience.
- spearheaded revenue generation efforts, contributing to a 25% increase in platform revenue.
- Guided mentor ship and training, resulting in a 25% increase in the overall quality of platform agencies.
Agency Management Advisor
BIGO TECHNOLOGY
12.2021 - 09.2024
- Achievements/Tasks planning and executing business strategies to improve efficiency handling Top agencies in Mena- region (over all agencies 35) handling Top reseller in Mena region (monthly average recharge 350K)
- Analyzing consumer and competitor apps. making new agencies and hosts hunting polices monthly meetings with agencies to improve the work process update rules based on need (transfer, audition, new agencies opening, eliminations, ban rules)
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Content Management Advisory
BIGO TECHNOLOGY
05.2020 - 12.2020
- Achievements/Tasks
- Create and publish engaging content
- Stay up-to-date with developments and generate new ideas to draw audience's attention
- Manage content distribution to online channels and social media platforms to increase web traffic
- Organizing event's which meets all hosts levels
- Make groups for Top hosts and keep following up with them for any inquires distribute points to hosts based on the level that can be consumed by special privileges provided to top hosts (banners, IM's, urgent unban)
- Trained new team members on CMS usage, best practices, and company-specific processes to ensure a smooth onboarding experience.
- Maintained brand consistency across all digital channels by developing and enforcing style guidelines for written and visual assets.
- Improved overall content quality through rigorous editing and proofreading processes.
- Evaluated and recommended new content management tools and technologies, staying ahead of the curve in a rapidly evolving digital landscape.
Customer Service Representative
Extensya
11.2018 - 05.2020
- Achievements/Tasks
- Providing introductory information to new customers
- Escalating queries and concerns
- Ensuring that customers are satisfied with products or services
Education
Bachelor's degree in Fire and Safety Engineering -
Al-Balqa Applied University
01.2019 - 01.2024
Diploma in Safety Engineering - undefined
Al-Balqa Applied University
01.2014 - 01.2017
Skills
Customer Focus
Staff Development
Innovation and Creativity
Stakeholder Management
Operations Management
Performance Evaluation
Customer Service
Problem-solving abilities
Customer Relations
Microsoft Excel
Customer Relationship Management (CRM)
Team Supervision
Accomplishments
- Reading
- Problem solving
- Adaptability
- Ability to work under pressure
- Communication skills
- MICROSOFT OFFICE (EXCEL, POWER POINT, DATA ANALYSIS)
Languages
Arabic
Proficient
C2
English
Advanced
C1
Volunteer Experience
- Education Sports 90 hours of training in Archaeological Excavation with SELA for Vocational Training and Protection of Cultural Heritage
- 25 hours of training on SANAD (Entrepreneurship Program)
Timeline
AGENCY MANAGEMENT TEAM LEADER
BIGO TECHNOLOGY
09.2024 - Current
Agency Management Advisor
BIGO TECHNOLOGY
12.2021 - 09.2024
Content Management Advisory
BIGO TECHNOLOGY
05.2020 - 12.2020
Bachelor's degree in Fire and Safety Engineering -
Al-Balqa Applied University
01.2019 - 01.2024
Customer Service Representative
Extensya
11.2018 - 05.2020
Diploma in Safety Engineering - undefined
Al-Balqa Applied University
01.2014 - 01.2017
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