Experienced HR and Administration Manager with 13+ years in multinational and humanitarian sectors across MENA. Proven expertise in talent acquisition, employee relations, organizational development, and compliance. Skilled in implementing HR strategies that enhance organizational effectiveness, employee satisfaction, and retention.
Overview
16
16
years of professional experience
2009
2009
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
Senior Human Resources Manager - Regional
ACTED French International Organization
08.2020 - Current
Providing strategic leadership for HR functions, managing HR professionals across regional offices
Overseeing HR operations across multiple locations, including payroll, recruitment, investigations and grievances beside the personnel
Managing HR and administration functions, including lease agreements for offices, warehouses, and storage facilities
Leading recruitment processes, ensuring compliance and approvals prior to issuing job offers
Supervising and approving payroll processing
Conducting and supervising investigations related to grievances, complaints
Reviewing, creating, and validating HR policies and procedures to align with organizational goals and compliance requirements
Designing and implementing new HR policies as needed
Developing internal regulations and codes of conduct to ensure alignment with organizational standards and ethical practices
Providing guidance and strategic HR advice to department heads and project managers to facilitate decision-making and improve HR-related processes
Managing the annual appraisal process, analysing evaluations, and providing actionable recommendations to senior management
Delivering awareness sessions on topics such as Code of Conduct, PSEA, Gender, and Internal Regulations
Conducting internal training on recruitment best practices, performance appraisals, communication skills, and recruitment techniques for non-HR staff
Coordinating regional internal and external training programs to build staff capacity
Creating process flowcharts for HR policies to support operational efficiency and management decision-making
Performing spot checks and audits to ensure HR compliance and accuracy in reporting
Maintaining daily communication with the HR team, providing guidance and support to streamline operations
Collaborating closely with department heads to facilitate effective day-to-day activities and address HR-related challenges
Human Resources and Administration Manager
ACTED (The French Agency for Technical Cooperation and Development)
09.2017 - 08.2020
Manage the HR function, ensuring alignment with organizational goals and standards
Oversee staff performance evaluations, conduct training for senior staff and HR team, and analyse appraisal results to track progress and drive improvements
Build and update pay grades, salary scales, and employee benefits and compensation structures to ensure competitive and equitable offerings
Provide guidance and support to managers and team members on various HR topics, including performance management, employee development, leadership development, and employee surveys
Lead the HR team to deliver high-quality and efficient recruitment, contract management, orientation, learning and development, performance management, compensation, benefits, and compliance with the code of conduct
Offer HR and legal advisory support to top management on strategic decisions and HR-related matters
Manage the recruitment process by reviewing and validating recruitment statuses and ensuring alignment with organizational needs
Review and validate the monthly payroll process, ensuring accuracy in salaries, income tax, and social security contributions
Implement global HR initiatives and best practices, advising on staffing resources, performance optimization, and promoting a positive organizational culture
Conduct staff orientations, including training on code of conduct and performance evaluations, ensuring staff understanding of policies and expectations
Create, draft, and review HR policies, internal memos, and regulations to ensure compliance and consistency across the organization
Human Resources Manager (Tunisia & Libya)
ACTED - International Humanitarian Organization (INGO)
05.2019 - 12.2019
Manage the HR function, ensuring alignment with organizational goals and standards
Oversee staff performance evaluations, conduct training for senior staff and HR team, and analyse appraisal results to track progress and drive improvements
Build and update pay grades, salary scales, and employee benefits and compensation structures to ensure competitive and equitable offerings
Provide guidance and support to managers and team members on various HR topics, including performance management, employee development, leadership development, and employee surveys
Lead the HR team to deliver high-quality and efficient recruitment, contract management, orientation, learning and development, performance management, compensation, benefits, and compliance with the code of conduct
Offer HR and legal advisory support to top management on strategic decisions and HR-related matters
Manage the recruitment process by reviewing and validating recruitment statuses and ensuring alignment with organizational needs
Review and validate the monthly payroll process, ensuring accuracy in salaries, income tax, and social security contributions
Implement global HR initiatives and best practices, advising on staffing resources, performance optimization, and promoting a positive organizational culture
Conduct staff orientations, including training on code of conduct and performance evaluations, ensuring staff understanding of policies and expectations
Create, draft, and review HR policies, internal memos, and regulations to ensure compliance and consistency across the organization
Country Senior HR/Admin Officer
ACTED (The French Agency for Technical Cooperation and Development)
03.2015 - 09.2017
MENA Human Resources MIS/HR System focal point
Monitor and review staff budgets and allocations to ensure accurate resource distribution
Design and implement training and development programs to enhance employee skills and performance
Review and update job descriptions to align with organizational needs and ensure clarity in role expectations
Provide performance appraisal support, analyzing results statistically to identify trends and areas for improvement
Prepare monthly HRIS reports, presenting key HR and admin data to senior management for informed decision-making
Implement HR policies and procedures, ensuring staff compliance across the organization
Conduct and support recruitment processes for the organization branches, ensuring alignment with staffing needs
Track and follow up on recruitment plans to ensure timely hiring
Facilitate staff orientation sessions and promote understanding of the country's culture and work environment
Collaborate closely with the HR team across all branches, ensuring consistency and support
Oversee the issuance of work permits, medical certificates, and visas, coordinating with relevant authorities
Maintain communication with the social security department and labor office to resolve issues and ensure compliance
Manage staff health insurance policy, ensuring coverage and addressing employee inquiries
Human Resources Officer (Camps & Host Communities)
ACTED (The French Agency for Technical Cooperation and Development)
06.2013 - 03.2015
Coordinate with Capital Administration to follow up on all legal issues and ensure compliance
Ensure ACTED's procedures adhere to both local legal requirements and internal management policies
Oversee the management of ACTED's premises leases, ensuring compliance with agreements
Organize and maintain ACTED's guest houses, ensuring adequate accommodation for guests
Manage office supplies inventory and purchasing, ensuring adequate stock in line with ACTED's Logistics Manual
Maintain and control the administrative filing system for efficient record-keeping
Update the Authorized Signatory Table for the Field Office to reflect any changes
Monitor and review staff attendance sheets for accuracy and compliance
Notify the Area/Country Coordinator and Admin/HR Manager of any observed breaches of ACTED regulations that may require disciplinary or award actions
Follow up on staff appraisal forms with relevant department managers to ensure timely completion
Oversee staff leave management, providing necessary forms and ensuring proper documentation
Follow up on all matters related to social security and staff insurance coverage
Prepare and update the organizational structure and HR setup for the North Jordan branches
Collaborate with line managers to ensure that all staff have comprehensive and up-to-date job descriptions
Manage disciplinary actions or awards in compliance with ACTED's HR Manual, with approval from the Country Director
Ensure the application of ACTED HR standard templates in line with internal policies and regulations
Review and monitor staff performance reviews and evaluations to ensure accuracy and compliance
Talent Acquisition Specialist
Al Dana Gulf Com
01.2013 - 06.2013
Design marketing materials and present recruitment services to various companies, showcasing the firm's capabilities
Build strong, long-term relationships with employers across multiple industries to understand their staffing needs
Develop expertise in diverse professional fields to ensure optimal placement of clients
Conduct client interviews and screenings efficiently to match the right candidates with the right roles
Generate significant revenue for the company through effective and targeted recruitment strategies
Research and prepare progress reports to highlight career placement successes and client satisfaction
Provide strategic consulting, including business planning and organizational design, to optimize staffing solutions
Human Resources Specialist
TAV - Al Madena International Airport
01.2010 - 12.2012
Oversee human resource functions, including employment, compensation, labor relations, benefits, and training and development
Conduct interviews with job applicants, review resumes and applications, evaluate skills, and make recommendations regarding qualifications
Manage overseas recruitment and travel arrangements
Establish and maintain relationships with employment agencies, universities, and other recruitment sources
Develop and maintain the company's salary structure, job documentation, and job evaluation systems, including completing salary survey questionnaires
Lead and manage Personnel Officers, Administrators, and Timekeepers to ensure effective HR operations
Monitor attendance, daily reports, and monthly timesheets to ensure accuracy and compliance
Prepare, process, and distribute payroll in a timely and accurate manner
Design and conduct new employee orientation programs, providing necessary information on company policies and culture
Explain benefits programs to employees and serve as the Health Insurance focal point
Collaborate with union representatives to resolve labor relations issues in a constructive manner
Recommend, develop, and schedule training and development courses to support employee growth
Provide advice and assistance regarding company policies, procedures, and documentation
Coordinate the resolution of policy-related issues and inquiries to ensure consistent implementation
Recommend, develop, and maintain HR databases and computer software systems to enhance efficiency and data accuracy
Admin Assistant
Al-Iqbal Construction and Real-State Company
02.2009 - 06.2009
Manage web advertisements through local platforms to enhance visibility and reach
Prepare and maintain purchase and expense master sheets and databases for accurate tracking and reporting
Introduce and onboard new customers, fostering strong relationships for future engagement
Education
Master's degree / Master's (MBA) - Human Resource Management
AAU - Amman Arab University
07.2025 - Current
Bachelor's degree - Management Information System
Petra University
Skills
HR policies and procedures
Organizational development
Payroll management
Succession planning
Diversity and inclusion
Retention strategies
Recruitment strategies
Personal Information
Date of Birth: 07/02/87
Nationality: USA & Jordan (dual citizenship)
Software
Homere - HR
SAP - HR
LOGO - HR
Menaitech - HR Solutions
MS Visio - Flow Charts
KOBO App (Toolbox)
Certification
Highfield Level 3 International Award in EFA, 11/01/23, This certificate does not expire
Timeline
Master's degree / Master's (MBA) - Human Resource Management
AAU - Amman Arab University
07.2025 - Current
Senior Human Resources Manager - Regional
ACTED French International Organization
08.2020 - Current
Human Resources Manager (Tunisia & Libya)
ACTED - International Humanitarian Organization (INGO)
05.2019 - 12.2019
Human Resources and Administration Manager
ACTED (The French Agency for Technical Cooperation and Development)
09.2017 - 08.2020
Country Senior HR/Admin Officer
ACTED (The French Agency for Technical Cooperation and Development)
03.2015 - 09.2017
Human Resources Officer (Camps & Host Communities)
ACTED (The French Agency for Technical Cooperation and Development)
06.2013 - 03.2015
Talent Acquisition Specialist
Al Dana Gulf Com
01.2013 - 06.2013
Human Resources Specialist
TAV - Al Madena International Airport
01.2010 - 12.2012
Admin Assistant
Al-Iqbal Construction and Real-State Company
02.2009 - 06.2009
Bachelor's degree - Management Information System
Petra University
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