Omar Ghazo
Summary
A Technical Project Manager with over 9 years of experience in managing and implementing ERP and business application projects. Possesses strong skills in planning, organization, and quality control of internal company operations, ensuring system integration to meet project objectives and achieve high customer satisfaction.
Overview
12
12
years of professional experience
Work History
Technical Project Manager
UBA (United Business Applications)
3 2014 - Current
- Lead and manage ERP projects using ERP systems, ensuring successful implementation within the defined timeline and budget.
- Monitor and assess internal company operations, developing strategies to enhance service quality and align them with strategic goals.
- Directly supervise and guide project teams to achieve project objectives, providing continuous training and support to ensure peak performance.
- Coordinate with clients and stakeholders to implement processes and provide necessary guidance to achieve project goals.
- Planned and managed ERP projects successfully using Sage X3 and Sage 300 across the MENA region.
- Manage the integration of ERP systems with other internal systems (e.g., HR systems, CRM systems) to ensure seamless operations.
- Prepare detailed project reports and present them to upper management for progress tracking.
- Apply high-quality standards to all project-related processes to ensure maximum customer satisfaction.
- Build strong relationships with clients, provide technical support and consulting to ensure smooth operations, and maximize benefits from implemented systems.
Helpdesk Support
Crystel
08.2012 - 11.2013
- Installed and configured computer hardware, operating systems, and applications
- Monitored and maintained computer systems and networks
- Followed diagrams and written instructions to repair issues or install systems
- Created new user accounts and profiles, ensuring all issues were properly logged.
Education
Bachelor Degree in Computer Information Systems -
Al al-Bayt University
Skills
Project Management: Leading projects to ensure timely and budget-compliant completion
Accomplishments
ERP Professional: 9 years of experience in ERP projects (consultation, implementation, QA, and support).
Sage Systems Expertise: Proficient in Sage X3 and Sage 300, implementing solutions in sectors like manufacturing, retail, automotive, and services.
Business Process Knowledge: Strong understanding of business processes in industries like manufacturing, retail, automotive, and distribution.
Customized Solutions: Skilled in analyzing business needs and designing tailored solutions to optimize operations.
Operational Management: Improved internal operations and proposed strategies to enhance service quality.
Leadership & Communication: Excellent communication and leadership skills, effectively managing teams in fast-paced environments.
ERP Solution Design: Designed and managed a locally developed ERP system (Centrix Solution).
Successful Project Implementation: Implemented ERP projects successfully using Sage systems across various industries.
Timeline
Helpdesk Support
Crystel
08.2012 - 11.2013
Technical Project Manager
UBA (United Business Applications)
3 2014 - Current
Bachelor Degree in Computer Information Systems -
Al al-Bayt University
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